Hearsuite 2026

July 13, 2026 Costco updated the firmware on my Philips 9050 hearing aids. Since then, my installation of Philips HearSuite 2025.2 build number 25.21.155 no longer connects to my hearing aids. I get the message ‘Searching for instruments.’ Then I get ‘Instrument is not supported in this fitting software.’ Well, THAT’S a bummer. I have been successfully tuning my own HA for over eight months. I called Costco. They said they didn’t lock the hearing aids. They know I custom tune my HA after they perform an audiogram.

Costco says they are using Hearsuite 2026.1. I can’t find 2026.1 anywhere and the Hearsuite updater isn’t helping. Philips only lists 2025.2 on there website at https://www.hearingsolutions.philips.com/en-us/for-professionals/hearsuite/download-fitting-software4

Where can I find v2026.1. Thanks for your help.

Welcome to the forum @Kent890 yeah that’s unfortunate, it’s one of the reasons I don’t recommend updates unless it’s absolutely necessary, now if 2026.1 is available you’ll be able to use the Hearsuite updater, a good way to try is to shut down your PC (not a reboot but a complete shut down) then restart and open Hearsuite, now try the updater again, it might take a little while for it to come through.

Thanks for the suggestions, tenkan.

I have tried that including uninstalling HearSuite 2025.2 and reinstalling. Additionally, I installed HearSuite 2025.2 on a second computer and tried the updater. No Joy. Do you have a link to Hearsuite 2026.1?

Thanks.

Oh, and thanks for the fast response to my first question, @tenkan

@tenkan,

You are BRILLIANT. My VPN was parked in Spain. I switched to a USA server and the update worked!

I am now on v2026.1 build 26.9.396 update level 26.1-513690 after updating from within v2025.2.

I hope this helps others.