My aids are the above Specsavers model, they are rebadged Signia charge and gos. Today one of them lost Bluetooth connection and in getting it reconnected I had to forget the devices. I then reconnected through the Hearing Devices in my iPhones Accessibility settings. That went fine, the devices connected and I can hear my phone audio through the Bluetooth as normal. Unfortunately when I open the MyRemote App it cannot find my devices. The only way I can get through the ‘select brand’ part of the app is with ‘MyRemote’. I have tried Signia, Specsavers etc and it says brand name not recognised. If I enter MyRemote then I can then select connect with Bluetooth but the app doesn’t find my hearing aids. I have power cycled many times, shut down the phone, deleted the app and reinstalled it. The problem is I didn’t set it up, the audiologist did so I don’t know what settings to use. I can’t get back into the store soon as I am going away. Can anyone help me with the process of setting up the MyRemote app again? Or is this something only the audiologist can do?
You’re ignoring this member’s posts.