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How to reset (and fix!) a malfunctioning ComPilot

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Our ComPilot/TVLink/ phone worked fine at first. Several months later, its range was much diminished and frequent drop-outs occurred. We re-paired ComPilot with TVLink to no avail. The troubleshooting section of the manual states (p 70) “Consider resetting ComPilot.” But how?

A question posted to Phonak US support on the subject was met by the almost immediate e-mail reply from Ms. Stephanie Leist: “See page 47” (which I of course had skipped :o in perusing the manual.) The procedure (three fingers needed) worked!! We are back to perfect function.
Thanks Phonak and Ms. Leist!:slight_smile:

This post saved my day! My Compilot had frozen up completely, reacting to nothing, couldn’t even be turned off. I found this easy solution through a Google search. This is why this is such a great forum. Thanks for posting!

I should add what the reset instruction is for those who do not have the manual: press the home, connect and minus buttons, all 3 at the same time and hold for 2 sec.

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