There’s a contractor in my building who’s not a native English speaker, who I also recently learned is hard of hearing and getting worse. I set up InnoCaption on his Android (he’s not very high-tech) and added a home screen icon, and he’s happy with it for outgoing calls. Incoming calls have to come into a different number to be captioned. He’s not going to give his customers (probably half the condo complex) a new phone number. I tried to explain to him that calls to his cell number could be forwarded to InnoCaption, but if something goes wrong on the InnoCaption end he could wind up being unreachable. Between the language barrier and the hearing problem I wasn’t able to communicate that.
He trusts me to do stuff on his phone, so I could set up call forwarding and he’d probably be thrilled with the result. But I don’t want to risk making him unreachable, especially since his phone is vital for his business. How would you handle this?
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