Left oticon intent 1

You need to take it back to your audiologist, and more than likely have it replaced.

My right one turned itself off once (had them now for about 6 weeks). Forgetting how to make it turn off manually, I put it on the charger for a few minutes. It restarted just fine and the issue has not reoccurred.

Might need a firmware re-flash. If your dispenser plugs it into Genie, it will show whether there’s an update to put on.

One other thing, I’ve noticed we had this with a couple of clients: pinch the wire and push the receiver plug firmly towards the socket of the aid. If they aren’t fully latched, they set-up and program fine and everything is great until they jiggle forward a fraction and break contact with the aid.