My Adventures With Oticon's Random Reboots Come to a Close

More so that you can ever understand, mostly because you have made up your mind and only want to hear from anywhere that agrees with you. I have had 3 occasions to work directly with Oticon company engineer/audiologist, and software engineers/audiologist, yes tje Oticon engineers are also audiologists. My success with my hearing loss is due to Oticon and my VA audiologist carrying enough to bring in the big guns, not just once but three times. I have worn Oticon aids with custom firmware to tey and make my speech understanding where U didn’t have to have a surgical Implant and wear a Cochlear implant and sound processor. The Oticon engineers have a tough job of developing processors that meet strict battery restrains, and still provide connectivity, and the processing power that the aids for actual hearing loss. All hearing aid companies do an excellent job, and still provide brand differences. It isn’t a walk in tje park it is long hours and very expensive process. I would guess just on my hearing loss issues Oticon has spend hours is not thousands of hours. My audiologist is a professor of audiology at the State University Medical School, my hearing loss is a case study, and i have set in on a number of audiology courses, and Oticon has also presented to his classes as also Phonak, Resound, Starkey, and the Chinese company that bought Siemens.
All of the hearing aid companies are great but they do things a little differently. There are even now OTC aids that can fill the needs for people with mild to moderate hearing loss. But there are even some in that range that need professional help.

That’s all well and good. But part of your assessment appears to want to insinuate that it’s my own hearing loss’s fault that caused the random reboots, rather than Oticon’s complicit willingness to ignore a known bug that wasn’t caught by their teams. When there is plenty of evidence to suggest otherwise. Including @wtolkien’s explanation which makes more sense, logically-speaking.

Is @1Bluejay’s hearing loss (fairly close to mine) to blame for Oticon’s random rebooting in this thread? - Oticon Intent user review - #152 by 1Bluejay

You harp about your love for Phonak which id great but your hatred of Oticon. But i am not seeing much details about your interface with your audiologist and your audiologist interface with Oticon to get this fixed. I stand by my feeling that your hearing loss is bad enough to cause reboots, and if the aids had issues with reboots on top of that then you could also have a bad set of aids which happens. I have a good friend here that has hearing loss about as bad as yours. His audiologist like mine doesn’t like recommending surgical implants without first exhausting every other option. My friend is scheduled for his first implant this next month. Then as soon as 6 months later the second implant. My friend right night has Phonak aids with ultra power. I am not sure what implant he is getting.

I have explained in multiple posts that my former audiologist made the decision for a warranty replacement of the Oticons (even if it were not expressly stated, it should be the logical conclusion considering the patient - me - can’t do the warranty replacement), seeing no other option to fix them after multiple visits to address the issue. The warranty replacements still were not fixed and had the same issue. Their rechargeable Oticon aids that were loaners had the same random rebooting issue. I have stated this previously multiple times. Those types of things require a visit to the audiologist to replace and turn back the loaners, etc.

Then the question becomes: why would Oticon make aids that can’t address the hearing loss that they are supposedly prescribed for? I understand you have a brand affinity for Oticon but you seem to want to blame the hearing loss and the patient rather than simply state that there is an issue that Oticon has not yet addressed, even though I have provided evidence that this is not the case in multiple Oticon products demonstrating this issue on a variety of hearing losses. For whatever reason that is, I don’t know.

Thank you, @1Bluejay! I’m simply trying to show evidence that the random reboot is software related. Because some folks in this thread are blaming my hearing loss (and ultimately me by inference) rather than allowing Oticon to be wrong.

Mentioning that the aid is working twice as hard to fulfil the job as a CROS and driving a power receiver in the ipsi-lateral aid isn’t ’blaming your loss’.

It’s doing a significant and atypical amount of work. However, the aid should be comfortable in doing that without getting stressed and shutting down. It’s a failing that it can’t do that for you: however it’s been programmed.

My hearing loss is not as severe as many on this forum, yet my KS10s (similar to Phonak p90s) also do the random rebooting thing, even after being sent back to Phonak for charging problems and then sent back for a ‘refresh’ prior to warranty running out. No high power demands, no sudden loud noise, no distance causing loss of contact with phone bluetooth, no electrical interference I could discover. Annoying, but I’m fortunate that it doesn’t impact my lifestyle. But I’m a person who needs to know, ‘Why?’ Why is it making that noise? Frustrating. Not a unique problem to Oticon…

Sorry, by noise I meant the shut down/reboot chimes.

Ah, got it! My Oticons would just go SILENT, but then many seconds later, they’d dingle-dongle awake again (always when someone was asking me something or I needed to be hearing a conversation, lol). That was the firmware issue.

My Phonaks would just go SILENT, then come back on. That was a receiver/speaker failure.

As of 8:00 a.m. tomorrow, it will have been 1 week since I went back to my Phonak NAIDA B90 aid plus CROS. Not a single reboot or other flaw during normal operation 24/7. Now that is how it should be.

I can’t wait to upgrade to the Phonak NAIDA Paradise P90 plus CROS in a couple months’ time. Maybe even the Infinio if I can get a lock on a trial to try out the RIC version of the aid. But my Phonak audiologist only offers 14 day trials while paying for the aids. So, you have to pay for them, and if you decide to return them before the 14 days are up, then you can get a full refund. That’s basically the trial that’s offered. Hmmmmmm. Decisions decisions in a couple months.

For now, I’m very happy not having any random reboots whatsoever.

FINGERS UP hearing aid patrons, UNITE!!!

@wtolkien Kind of OT, please forgive me. Your first post here was presented as particularly popular, so I dove into the thread a few minutes ago. I notice that your audiogram looks remarkably similar to mine. You mention at the end of a post I just read (I’m replying to it) that you wear Resound/Jabra HAs. I’m wearing my 1st HAs, fitted less than 3 months ago (Dec. 5), Costco-bought Rexton Reach, have had only one adjustment session, missed my next ones because my car wouldn’t start (in a couple days will have my new security system installed, so am presumably past that hurdle). I’ve not developed confidence that my Rextons are adequately programmed, am messing a bit with adjustments, will reschedule adjustment sessions with a different guy than the fitter, who struck me as playing it close to the vest and not friendly, although he may be more talented than I realize. Did you get your HAs through Costco? About 4 times my Rextons failed to charge properly and I figure I may want to return them and get a different HA brand from Costco. Am finding making adjustments in the Rexton app not simple. you wear Resound/Jabras. Do you think Costco’s Jabra Enhance might suit me? Your evident knowledge and audiogram similar to mine make me think your answer may help me.

I asked Google AI what are the odds of someone trying 3 pairs of Oticon hearing aids and all of them were defective.
Here is the answer
The statistical odds of buying three identical items and all of them being defective is considered very low, depending on the overall defect rate of the product, but can be calculated by multiplying the probability of one item being defective by itself three times (p^3), where “p” represents the individual defect rate; for example, if the defect rate is 1%, the odds of getting three defective items would be 0.01^3, which equals 0.000001 or a 0.01% chance. [1, 2, 3]

Key points to remember: [1, 2, 3]

• Low individual defect rate: If the defect rate for a product is typically low, the odds of getting multiple defective items in a row become significantly lower. [1, 2, 3]
• Independent events: Assuming each item is chosen independently, the probability of one being defective does not influence the probability of the next item being defective. [2, 3, 4%20=%201%20%E2%80%93%20(0.98))]

Calculation example: [1, 2, 3]

• Scenario: Let’s say a product has a 2% defect rate (p = 0.02).
• Calculation: To find the probability of buying three defective items, you would calculate (0.02)^3 = 0.000008, which is a 0.008% chance. [1, 2, 3]

Important factors to consider: [1, 2, 3]

• Quality control: A company with good quality control measures will have a lower defect rate, making the odds of getting multiple defective items even lower. [1, 2, 3]
• Sample size: The more items you buy, the higher the chance of encountering at least one defective item, even if the individual defect rate is low. [2, 4%20=%201%20%E2%80%93%20(0.98))]

Generative AI is experimental.

@ronshere said:

calculate (0.02)^3 = 0.000008, which is a 0.008% chance

I would think the percent chance is less than that. To get percent from probability you multiply by 100, ie slide the decimal by two spaces. I agree that .02 cubed is an 8 with five zeros in front. But multiply that by 100 and you have .0008. Not sure where the third zero disappeared to…. Am I off here or is the AI smoking crack?

Always double check what AI says. They’ve been demonstrated to lie and be misinformed.

WH