My New Phonak Naida IX SP

@ljjehl said:

You can also contact both of these addresses with your concerns. This is to Phonak USA, I have had some luck in getting Phonak help there. For a DIY solution, just let me know what you need.

I have bought some moisture filters online but my audi gave me a kit that included the tool to pop off the filters and the filters came with a handy tape that perfectly installed the filters on the aid

Carol.Stephan@phonak.com

info@phonak.com

Thank’s for your comments ljjehl
I will go to my audi first for adjustment and cleaning( for almost 3 years he never call me to come to clean my HA).
Maybe next time I need your advises again and hope you will help me… thank’s

anytime!!

I believe that’s why we have this excellent Forum!! All hearing aid users helping others…(and not to forget our resident AUDIOLOGISTS/DISPENSERS too!)!!

Well I’ve had these for a couple months now. I am still amazed at how well they work. I had to replace the gray filters once because it was making a clicking noise and sounded like people were talking thru a paper cup. I also got one of those blue airblower thingamajigg and everytime i see a little moisture in the tubing, I go ahead and blow air through the tubing and it works better. It is weird at how just a little moisture in the tubing will screw up the sound quality a little. Hope this helps!!!