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Need help with Philips HearLink 9030 T-Coil and Panasonic phone

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i have the philips HearLink 9030 T and bought a land line phone Panasonic KX-TGE432B w/ a and it doesn’t work. Audi @ costco said i need to put a magnet on the phone by the speaker and there is no magnet in the box. she was not optimistic that it would even work at all… i have to decided by tomorrow if i want to return the phone or not. there is no option in the software program for this & nothing in the manual.

any suggestions?

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I have to switch my hearing aids to the t coil program to use my landline phone.

Have you switched your hearing aid program?

The magnet only automatically switches your hearing aids to the right program but it’s so sensitive that it kicks back out of the program even with the slightest movement.

Don’t know about the Philips, but the Kirkland KS10.0T doesn’t switch to mode automatically, even with a magnet stuck to the phone.

I’ll be honest with you although I don’t use t coil anymore. But when I used to shop for landline phones there were certain phones that didn’t work with my t coil even though I was under the impression that all phones were required to be t coil compatible. I also don’t know your aids but a lot if aids ha e to have the t coil activated by the audiologist and then you may have to manually switch to the separate t coil program

Our “landline” phone (actually VOIP) is compatible, but it doesn’t switch automatically: when I switch the aids to the T-coil mode I hear the sonud very clearly.

Looking at the fitting software videos from Phillips, seems the has to be applied to a program. And there are three options: 1. with mic. 2. partial mic. 3. no mic. Not sure about the order of process.

It’s not that the phone has telecoil, it’s that a magnet (the old bulky handsets were an actual speaker with a magnet) would trigger the telecoil and its program in the aids.

My old KS7’s had the auto-switch option when it detected a magnet but no the KS10’s don’t. I have to switch to that program. There might also be a setting to hear on both sides. It’s nice to hear on both sides. I’m fortunate that I can still hear a phone naturally so I don’t use this feature much. And having to switch the program is a bit of a hassle.
I also like knowing I have a telecoil program for those very rare occasions where I find a public loop. Very rare.

I don’t think so: “ compatible” means that the phone has a coil that, together with the coil in the phone, forms a transformer thru which the electrical signal is sent from the phone directly to the hearing aids. The third press on the top button of my KS10.0T switches the aids into “Phone via T-coil mode + mic” mode: no need to use the app.

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