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Need some help with ear mold types

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Hello forum; it’s been a while! My daughter currently has the Phonak Audeo P (Paradise) 70-312 aids. Late last year, we went for our regular audiology appointment and asked to get new ear molds as it had been more than a year. When we got the new molds, they were noticeably smaller and weren’t as secure in her ears. We contacted our audiologist (who is great) and she tried to order another new set in the ‘old’ style. Those came back, but were once again smaller and less secure. I’ve attached a couple of pictures that, to me, don’t really accurately display the difference between the two sets. I’m hoping there is a hearing aid mold expert lurking that can help me get some knowledge and, perhaps, be very specific with the type of mold that i have my audiologist order. I think we’ve both lost the original order form so we’re kind of guessing.

These are the new, smaller ones:

New Molds 1

These are the old/original larger ones:

Old Molds

Yeah that’s annoying for sure, you’d think this information is stored in the software plus by Phonak for future reference, they just look like slim tips, but why not have a mould with canal lock, seems obvious that would be a solution, have you seen the order form for Phonak moulds, pretty easy for your Audiologist to work through one would think.

Screenshot_20260425_091424

The old ones are much deeper. If the new impression wasn’t made that deeply then phonak cannot go that deep. They can still use the original mold, but if she had grown that night not be what you want. The audiologist may need to take a deeper mold. If she DID take a deep mold, phonak needs to be told to make them that deep. She can send photos.

If it is Phonak Lab UK @mdinges making the Moulds, you are onto a hiding to nothing I’m afraid, they are to all intensive purposes, absolutely useless! No instructions are fallowed whatsoever, simple things like no vents, and they sent them with 2mm vents, I sent them back, they filled the vents in with silicone! I am allergic to Silicone! I had about 3 goes with them last year, before I gave up, I have heard on the grapevine, the amount of mould returns from Phonak Lab UK is horrendous! I ordered a set from Starkey Lab UK, they got it right first time, even scalloped out parts of the moulds, were followed to the letter (I get pressure points) I will order another new set as spares. For adults, Starkey keeps your mould impressions on file indefinitely, you just send them the serial numbers… Good Luck, cheers Kev :wink:

Thank you for the replies! Very helpful! I am in the US. The order form was helpful, as was the observation that the old (good) molds are much deeper. There is such subtle difference in the order form that I have a hard time identifying them, but narrowed it to five for me.

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