New user. What does this mean on my hearlink app?

Is the right one working?

If so, the phone has lost its BT connection with the 9050s. Rebooting the aid should cause a reconnection, as should cycling BT in the phone off and on. If that doesn’t work, I recommend rebooting the phone, then forgetting the aids on the phone and doing the BT pairing.again.

There’s a small but real possibility of a failure in the aid’s BT circuitry, but it’s likely to be just a loss of connection.

Can you still hear with it?

The app is not the best. It can lose connection if you get too far away from your phone. The suggestions above should solve it. I have also had to dump and reinstall the app a couple of times when nothing else works. But my HA always works through it all . . .

Thanks for your quick responses. After much button pushing, BT on/off, unpairing and pairing, with no luck I changed the wax guard and dome and, yes, it was clogged. When i tried to connect this time it was back so hard to tell if it was just happenstance with the connection or a clogged guard was the culprit.