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Noise cancelling headset over bone conductor headphones & hearing aids

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Hi - I’ve been told I have to work out of our main office for 1 day each week now. I’m finding this very difficult as I have bilateral hearing aids and use a bone conductor headset with attached microphone to take calls.
Ordinarily as I work from home or in quieter hotdesk environments, I manage well as there is very little background noise. However, in this noisier environment, I struggle to hear callers - even with my hearing aids (Phonak Audeo P90’s) set to restaurant mode which blocks out background noise.
Does anyone else have this problem & can you advise how you deal with it? The thought of having hearing aids, bone conductors and headphones seems a bit too much really. Any suggestions please? Thanks

Does something prevent you from taking your bone conductor headset to work to use there? If so, maybe gently suggest they accommodate you in a way that works for both sides?

I’ve used a headset over my p-90’s. It worked but not great. Bluetooth phone calling is much better. I also used a tv connector to send audio to the ears from computer calls and at different times either the laptop mics or a mic in a video camera. Those were much better calling. Worked ok when I had to go in person. Hauling everything around was a bit cumbersome.

WH

I am now retired from being an IT professional that my job had me on the phone all my work day. I wore aids at that time and used over the ears headphones for calls. I worked in an open work environment with between 20 and 50 others on the phones. Yes it was hard at times. But what was interesting was that at least half of us were hard of hearing and wore aids. The company was a believer in allowing us to make a good living. I retired as soon as I was able to get my full retirement. I also am a veteran that is rated as 50% disabled. My aids are paid for my the Veterans Administration. I really like your concept. I have never tried bone conducive headphones. And now with fully connected hearing aids I seldom use my noise canceling headphones. No I don’t fly anymore. I mostly text as that is away to ensure no mistakes in the message.

Maybe you should see about getting an accommodation to work at home or in an isolated office. Your doctor and your audiologist (who should have a Doctor of Audiology degree at least) could fill out papers indicating that your hearing loss requires minimal-to-no background noise to do your best work.

Hi. Some thoughts, you’ll have to see what works best for you but some things to try:

Rather than a bone conduction headset, you could try an over the ear headset to take calls. The Impact series from Epos would do this and I have worn them over different types of aids before. It’s not amazing, but it does work. They also have some noise canceling which you can turn on but given they have earcups, you may not need to anyway. Then you’d just use your bone condution for home and over the ear for office.

The other thing you could try is connecting your Phonaks to the Roger ecosystem, the latest Roger On can be used for calls on the computer. That doesn’t stop the background noise as such, but you can pipe the sound of the calls directly into your aids that way and then, turn down the mics on the aids so that you maybe don’t hear the background noise as much.

Your company should be able to help you with the cost of either of these items. Personally I think the roger solution would be better for you and more comfortable but you could give either a go.

Can you just mute the hearing aids? Or is there too much noise just coming into your ear naturally (unamplified)?

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