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Only If you are looking for a challenge.... warning

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Edited

so here is my situation. I have a set of Phonak Virto P90 that have and I self program those with a Noahlink wireless and the Target software. I have been working with these for a few years. Last year I purchased a set of Oticon Own 1s (Firmware 1.02) with BTE. thanks to the good folks on this site I had those set up with Genie 2 and the same Noahlink solutions and both sets of aids have been working for me just fine with zero connect issues to my Windows 11 laptop.
Recently I purchased a new laptop and wiped the old one to give to a friend. I downloaded the software and installed everything as I had done before. The Phonak aids with Target and the Noahlink work perfect. Connection is fine, programming is fine as was before.

My issue is the Oticon aids will not connect to the Noahlink no matter what I try. Thanks to the assistance of a person here I even redownloaded the 2022.1 version of Genie 2 and started with a fresh and new client, new database, I have tried multiple ports on the USB, performed several shut downs and restarts, new batteries, simulate then try, Turned off my firewall and Defender completely, and in the end every time I try to connect the Noahlink will flash green like its trying to connect, then it times out and says no aids available.

Keep in mind the aids still work just fine, they do connect to my iPhone and the Oticon ON software on my phone sees them just fine. Also the Phonaks work perfect as they were before. Last piece of info is the Oticons were connected to my old PC just two days ago, and there was no firmware update or anything done outside of fine tuning.

Now I have retired 40 plus years in the technology business so I am pretty computer savvy but this one has me totally stumped. If anyone has any suggestions to try I am wide open. And if indeed I am stuck, can someone tell me if I can hardwire these Ones which are bluetooth ITE custom molds; and if so what specifically can I buy to wire them to the PC. thanks for any assistance.

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In reply to @tenkan

Thanks Tenkan and funny you said this as just a while ago I ran the driver install, and did a firmware update on the Noahlink which was 2.23 so went to 2.24. All checked ok, and still nothing. To add insult I downloaded everything on another PC and it wont connect there either. Still fine with my Phonaks. If I cant get this going, as much as I liked the Oticons, I will never purchase anything from that company again, and will tell that to everyone I know. I am really ticked off at them right now as you can tell.

Edited
@jsemberger said:

All checked ok, and still nothing.

Try this. The default Windows driver will not work. In device manager, uninstall and check the box to remove the default driver Windows 11 installed. Unplug Noahlink Wireless. Then install the driver @tenkan linked to. Then reconnect the Noahlink Wireless. It will only work with the official driver and not with what Windows installs. In the driver details you should see version 1.1.0.0 if it’s the correct driver (you could check this before doing this process to determine if you need to do this).

well… not sure what it was showing before since I had downloaded that driver already but I did a remove and reinstall as you stated and still empty. Here is what it shows in Device manager:

image

and here is the Noahlink setting in Genie:

image

Well I’m now convinced it’s the and not the NW, I mean everything seems to be in order there, what’s the process for connecting the HAs you have that has worked previously?

Edited

Ya there has to be something in the software or the aids, but what. The process I used before was basically the same, pretty simple. Turn off my Bluetooth on all devices in the house…phone, iPads, computer. Open the battery doors of the aids, open the software, select my profile and click connect, close the aid battery doors, put the aids on the desk right next to the Noah link, and’s before in a few seconds they would both connect and go from there.

The crazy part is my phonaks using the same process connect instantly and with zero issues…… it’s just completely mind blowing. I mean when I first got these and brought them home they connected right away and up until now I have never had any issues with the process.

And the fact that the aids connect to my phone just fine leads me to believe there is something in that software setting that it does not like….I am assuming the Noah link is using Bluetooth to connect so the phone would be doing the same thing

Yeah it’s so strange, but don’t give up hope yet, let’s sit and think a bit more and see what we can come up with.

So you were using an older version of Genie 2 and connected no problem, and then you installed the latest version of Genie 2 on a new PC and now a connection issue, we know it’s not this “Arm processor” issue that the NW has because you say you can use the NW on your new PC with target no problem, sooo I’m stumped!

Two new things that you’ve done

  1. New laptop
  2. New version of Genie 2 on new laptop.
    Somewhere a conflict between these two.

Well I guess I’ll ask, have you chosen NW as your default programming device in genie?
And yes the NW is LE Bluetooth but again it’s working fine with target, it’s gotta be some software issue, a setting in genie.

ok so as a last gasp…I completely uninstalled 2022.1, checked to make sure there were no left over files and rebooted the PC. Then I double checked the NW to make sure it would connect and disconnect by plugging and unplugging and checking in device manager. So I am certain it connects with the correct driver. Then I unplugged it completely, installed the old version I had of Genie which is 2020.1, and did the full install with no NW attached. Then when it was done opened the software for the first time setup, and checked connected devices in the settings tab. It showed none as expected. I then plugged in the NW and verified in Device manager that it was using the correct driver. Did a device scan in Genie and it showed up. Selected it and it showed the correct device, serial number and firmware version of the NW. Created a new user and tried connecting the aids. As always the lights on the NW blink green the whole time it is trying to connect, but still no dice. I am going to quit for the night before my head explodes but I am out of things to try.

IS there no other way to connect these besides an NW? That seems bizzare.

@jsemberger said:

Then I double checked the NW to make sure it would connect and disconnect by plugging and unplugging and checking in device manager. So I am certain it connects with the correct driver

Don’t install the driver!
Follow my steps above, and read the instructions on the link i provided to Noah.

@jsemberger said:

IS there no other way to connect these besides an NW?

To my knowledge, the only device used for modern with is the Noahlink Wireless.
All the fitting programs from the mfgs are designed w/Noah as the hardware device.

In reply to @flashb1024

ok tried this method @flashb1024 and it looks like Genie wont actually install a driver. So basically the NW shows up in Device manager as there, but with issues. A scan shows no devices available. Until you install the HIMSA driver it wont see any device available at all. Once yo install the driver it sees it int he scan but no connection.

I’m sorry that didn’t work for you.
I can only suggest you use the search function on top right of this page, and read through some of the posts similar to yours.

ok so maybe this might help someone down the line here. For some reason even after leaving the system on all last night the updater would not find an update to either 2020.1, or 2022.1. Despite two full days of trying to connect and the updater running in the background it always told me that there was no update available. I am going to surmise that Oticon had some type of issue with their update service. As it was, NEITHER of those versions would “see” these newer hearing aids I have. Tonight, just as I was about to totally give up, the updater said it had an update available for the 2020.1 that was on my PC at the time, and went to 2022.2. As soon as I completed that update, the updater said there was an update to 2023.1. So that downloaded and installed. Once that was done, I tried connecting again and this time it saw the aids and I am back in business.

So the long long moral of this story is with Oticon you have to have the version that is compatible with the actual Hearing Aids yo have in order for Genie to recognize them.

and many thanks as always to the many kind folks here lending a hand… much appreciated.

@jsemberger said:

So the long long moral of this story is with Oticon you have to have the version that is compatible with the actual Hearing Aids yo have in order for Genie to recognize them

Fantastic great news, and yes that’s right, but under normal circumstances you get a pop up telling you can’t connect to this version you need to update, as in “These were programmed with a later version of Genie please update” you weren’t even able to make it that far, for some reason no “pop up” and unable to connect, we all thought it was a NW issue! Very strange situation indeed, but nevertheless all good now.

In reply to @jsemberger

@jsemberger said:

So the long long moral of this story is with Oticon you have to have the version that is compatible with the actual Hearing Aids yo have in order for Genie to recognize them.

But you said they connected with Genie 2022.1 on your previous laptop, so this is still a mystery to me.
And as @tenkan mentioned, you should have received a pop up error message.
Oh well, as Bob Odenkirk would say "S’all Good-Man!!
Thanks for the update, and happy programming!

Announcing news or update is not a blanket all over the world. Maybe Oticon does it region by region. Only the Oticon will be informed by Oticon Rep, this could be a possibility of no announcement or pop up updating in the software.

Thanks for the update & Happy Programming!

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