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Oticon Intent 1 - Button not doing anything

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Hi all - I bought some ebay Oticon Intent 1s for my father and his initial reaction to having them was “there was a hell of a difference” - my parents are unfortunately too tight to pay the thousands of pounds for a new pair. Ive tried loads to convince them to get a good pair and just pay the money but they just wont have it at all. My father is totally technophobe with no phone etc and doesnt like change too. Hes 80 and starting to slow down a touch and as they are so small could easily lose them too……anyway Ive tried and tried to get them to get a good pair and not a really cheap pair from the NHS (UK).

Anyway - initally they were fine but Ive been up their house today and the right aid - the button while it feels exactly like the left aid isnt doing anything at all. I cant switch the aid off?

Is that the gamble you take on ebay essentially or is it a known fault or can you factory reset them or anything like that.

A seperate note - Im getting so confused by the genie 2 app - its totally overwhelmning me. talk about settings on top of settings its mad- so Im going to try and read the guide and re-programme the right aid as hes says he cant hear much in that one - even though I can hear it adjust fine when attemping to program it

Looking for advice or the main simple ways of programming them fairly easy really (i have the noahlink wireless 2)

Thanks

@kiteboywales said:

the button while it feels exactly like the left aid isnt doing anything at all. I cant switch the aid off?

So it clicks nicely, just like the right side? So you could turn it off before and now not doing this..a bit confusing but are they rechargeable or disposal battery models.

@kiteboywales said:

Is that the gamble you take on ebay essentially or is it a known fault or can you factory reset them or anything like that.

Well it’s always a gamble with used/2nd hand stuff, probably just start a new fitting from scratch,but only after reading the user guide and watching the video guide on how to do a first fit.

@kiteboywales said:

Looking for advice or the main simple ways of programming them fairly easy really

Again just make sure to read the guides before starting, you want to know how to do the basics before jumping in, no doubt you know that you can do a demo/simulation in Genie2, this is handy to help understand how Genie2 works.

Yes they clicking exactly the same - no difference at all and yes the right one was 100% fine for ages - so its a bit strange why its behaving like that

Ill be going back up later today to have another look. Been looking at videos and guides on how to program so will give it another go

Thanks

Good lord, get him a cheap pair from the NHS that’s actually fitted to him. It’s one thing to for yourself and another thing to DIY for someone else from a place of zero experience with hearing aids. I don’t know about the UK, but what you are doing is illegal in Canada.

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