Oticon Intent hands-free

I am trialing Intents and wondering how/if the hands-free function for phone calls is supposed to work. I have an iPhone 8.

My understanding is that the phone should pick up my voice through the HA mics. It doesn’t seem to doing that…or not doing it well.

In several calls, I had to hold my phone in front of me for my voice to be clear. In one test, I had a hat on – my friend couldn’t understand me, so I removed the hat, which was better but not great. I then pulled back my hair and that was better but still annoying for my friend. The phone was perhaps 18" away. My friend was happy only when I picked up the phone.

I’m also wondering about the ear tap thing. That seems to work to answer or hang up. But I have twice placed a call and needed to hang up before it was answered at the other end. Tapping my ear did nothing – I had to end the call from my phone screen. Does that seem right?

And out of curiosity: does it make sense that I can’t stop a streaming session by tapping?