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Oticon More 1 Aid muting on its own

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I have been having an issue with my left More 1 aid muting on its own. It will just cut out and when I go into the On app, I will see that it is muted. I can unmute it from the app, but how did it get muted in the first place? Bug in the software? Aid hardware issue? Typically happens when I am at the gym or in my car. Not often, but often enough to be concerning. Anyone else had this issue?

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I have the opposite issue I sometimes mute my aids and my right aid will unmute itself. I have noted this to my audiologist and he has brought the issue to Oticon.

I don’t have the More (only the OPN 1), but the fact is that the More does not give you a hard option to mute (using one of the hard buttons on the aid), so it can’t be a hardware issue, or at least not a hardware button related issue.

It may be a bug in the software, but then it must be a random bug and not a consistent bug that can be reproducible to allow an easy fix. Most likely, also based on @cvkemp 's input that he has the opposite unmuting issue, that it’s a random interference issue due to some stray signal, especially if you notice that it only occurs in a few specific places like only at the gym or in your car.

I’m not sure what can be done by Oticon to deal with random interference, except to maybe update the communication link to make the handshake more robust from interference. This would probably require not just an update to the ON app, but a firmware update to the More as well.

No idea what may be causing the problem; it is just a problem that needs to be fixed at some point. If two people here have a similar issue, then others do as well. Odd that it only happens with the muting function which has no equivalent button press. If it starts happening more frequently, I will get in touch with my audiologist and see if she has any suggestions. For now, it is just an anomaly to be noted.

I received my aids last June, my aids has had to this point I believe 2 firmware updates. I have documented my issues in email to my audiologist and he has forwarded my emails to his Oticon rep, and I have even received emails from Oticon developers on my issues. Seeing I get my aids from the Veterans Administration and Oticon doesn’t want to loss that contract that renews twice a year, they do seem to be working on the issues. While I am looking forward to the firmware update that is coming out this week, I am more hopeful for some connectivity issues being fixed that I am with the hands free, and it would be nice to get the unmuting issue fixed too.

I am only had happen once. The unmuting is so random I can’t find anything common to help pin point the problem. The reboot could have been a input overload, I was listening to some really intense classical music

@JeremyDC said:

my left More 1 aid muting on its own. It will just cut out and when I go into the On app,

Send it back! I had a similar prob with my right Phonak Marvel aid. It was the beginning of a SLOOOOOWWWWW death for the receiver, that took about 6 weeks till it finally shut down for good.

If you’re proactive and get it fixed/replaced now, you may not have it die on you around a big holiday, as mine did around Xmas. Keep us posted on the FIX!

Edited

Has anyone had the new update and found that this issue has gotten worse? That seems to be what I have found. I am now blessed with a set of hearing aids that mute themselves on their own more often, sometimes with tones and sometimes not. I would say that there are some bugs in the update.

Since I deleted my ON app I am getting fewer issues with unmuting of my right hearing aid. I don’t have issues with them muting on their own. I also have less issues with my aids disconnecting from my iPhone when using the TV adapter to listen to the TV, and my aids use a little less of their batteries throughout the day. But I still have issues with being paired to both my iPhone and iPad. And will sometimes have issues when I have the connect clip powered on and connected to either the MacBook or my Fire Tablet.

Since the update to 1.3.0, I’ve had several random instances of them turning off (no tones), and restarting (with start up tones on)…
I can’t seem to localize the trigger, it just does it “MORE”!

I’ll call Oticon support next week.

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