Oticon On vs Oticon Companion

Hi. im on more 1 hearing aids and also using the companion app for now. Only issue i have is, that it seems to be crashing or simply closing during the day. The on app was running all day and also next morning after gettting the mores out of the charger. For companion i must manually start it again. Do others have that issue as well? im on Android with a Pixel 6 Pro and all battery enhancements for companion are deactivated. So it should be running all the time.
Regarding the hearing fitness: that seems to be REAL only for now. Even though it was working fine in ON app also with More.

I received the following information regarding the Companion app from Oticon offce.

Kindly take note that there is a known issue on the latest Companion App 1.2.1 that prevents pairing to Velox and Velox S devices.

Oticon will roll out a newer version 1.2.2 by today (13 September 2023) and at the same time the system will automatically request previous ON App users to uninstall ON App and install Companion App 1.2.2. Please install this latest version.
For older Velox devices, please make sure to have the latest firmware (Opn: FW6.1 / Siya: FW1.1) before being able to pair with Companion App.

Kindly disseminate this information to the relevant personnel.

Hope the above info helps!

Thanks for that.
It connected to my xceeds but took forever.

Hi everyone, I am from Vienna (Austria) and new to this forum. I have a question related to the Oticon Companion app. I have Oticon Real 1 hearing aids and I am quite happy with them. According to the information provided by Oticon there should be a sound equalizer (not only a streaming equalizer) in the newest version of the app but it is not there in my case. I have had the aids updated to the latest firmware version (version 1.0.1) and have afterwards de-installed and re-installed the app (version: 1.2.2.). But this does not help, the sound equalizer is not there. Has anyone experienced a similar problem and found a solution for it? Kind regards, Oliver

Yes, and the app Companion is very disappointing. The former app connected instantly and worked great, this one does not. First, it has to connect to the hearing aids. At first this worked, but lately I either cannot get a response when I click on hearing aids or I have to shut my iPhone down and restart it (this usually works). It takes too long to connect, and too long to shut down my phone and restart it. Yes, I have uninstalled it three times now and reinstated it and it works for a day and then I am back to shutting my phone down. Also, when I install the batteries, I was told to leave them sitting out 3-5 minutes so they can be exposed to O₂. And then when I insert them, it says they have only 60% of the battery remaining. I get the batteries from my hearing aid specialist’s office. Is anyone else experiencing these difficulties? I have no issues with my internet service provider. Disgusted in Atlanta.

@Claudia_G said:

or I have to shut my iPhone down and restart it (this usually works)

Force-stopping the app doesn’t work?

I should not have to force app.

I mean, force-stopping the app is easier than restarting the phone. So while you shouldn’t have to force-stop, it’s a better workaround than restarting. Does force-stopping work?

Thanks for the info on the batteries.

And when I do not have my hearing aids in, the phone rings early in the morning or late at night, I answer the phone without the benefit of the aids because the start-up time is too long.