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Oticon repair - bad battery

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I went to my audiologist because one aid stopped working (2 1/2 year old Oticon Real). They sent it to Oticon US for service under warranty. Two weeks later, it returned. The local people told me that they didn’t fix mine. They just replaced it with a new one. I don’t know what they did, but the battery in this “new” one only lasts 3 hours. I’ve already charged it twice today.

It’s going back. But I wonder what I’ll get next.

Is it possible that they swapped mine for someone else’s return? What should I expect? Do they even have new replacement “Oticon Real” on hand?

Thank you for your thoughts.

One option is to change the battery yourself. The battery is called z22a, it’s available on eBay and it is very simple to replace (there are youtube videos that show how to do it ).

Look at the serial number of your aid and , when it comes back , you can see if Oticon changed the unit .

This suggestion comes up now and again (aside from the bad battery): that a distributor would send out a ‘used’ replacement. It’s nonsense, the company wants the issue resolved, not to waste hours on ‘returns tennis’ with the Audiologist. Especially because the return/replacement carries an extra 6/12month warranty and in Europe is subject to the medical devices directive, which absolutely precludes ‘recycling’ of devices over different clients due to stringent laws on traceability.

The battery is another issue, some batteries fail out of the box. Just be 100% that it’s had a saturation charge before you send it back. As has been pointed out above: pre-Intent, all Oticon/Bernafon aids could have batteries swapped in the Audiologist’s office.

Sorry, yes, it was almost certainly an over-reaction. The new aid battery now seems to be fine, better than the old one. As @Um_bongo suggested, it probably just needed a full “saturation” charge. After overnight charging and 5 hours of wearing today, the original aid shows 70% battery left and the new aid shows 76% battery left. Thank you.

Thanks for following up, user1115. Somebody else is bound to have this same issue down the road and find this thread.

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