Skip to content
HearingTracker
Log in

Phonak Audeo M70 won’t stay connected to phone app

This topic is closed.

28 replies2.9k viewsLast reply

Jump
Link to this topic

Oh yes, I agree.

My programs are perfect as they’ll ever be and I’m happy.

In reply to @firenzel

So do you mean every few minutes I have to switch the phone back on and wait for it to reconnect to keep the app working? The sound completely loses the setting I put in every time the the app disconnects and has to be set again. This is just ridiculous. I am so glad I paid all this money for this junk. Even the manufacturer doesn’t seem to know how they work and they don’t seem to be doing anything about it. Thank you everyone that has been trying to help me. I’m just very frustrated that manufacturer and audiologist have no idea how this works and my audiologist is associated with a teaching school. She doesn’t know how the work but is teaching new audiology students. Sorry for my rant. Thanks again.

Edited

In reply to @jacquef2

@jacquef2
i think that the app function is intended and also rely on the iOS power saving function and the iOS settings.

Phonak uses Bluetooth Classic , and the classic is a power hog , so it can also be that Phonak designed the MyPhonak app this way , if the smarphone going into idle mode , the app closes the BT connection for saving battery of the hearing aids.

I have Phonak Naida M90 and a Xiaomi Mi9 (2019) android phone with latest MyPhonak app version 6.4.1.

Just tried the following, similar like @PeterH did before
Create an individual programm with preferred settings
Opened MyPhonac , selected Restaurant , and tap on “Adjust Program”
By tapping Adjust program you can modify the selected program and then save this as a new programm.

For individual settings

  • moved the volume sliders on +2 ,
  • set equalizer to Comfort,
  • set noise reduction to the most left Low ,
  • set focus on the most right narrow

Then tap save as new ← This step is crucial and important !

When you save a individual programm you have to give a name for it.
So i typed “Restaurant Comfort” as name of the altered programm.
This is an individual programm , based on the restaurant programm.

Individual programms getting an star symbol , and the individual programms will be attached on top bar at the end of the row.

Then i waited about 15 minutes , the phone screen went off after 2 minutes (as it is setup in my phone settings) remark: The bluetooth connection is not dropping at the same time the display going of - BT droppes at a later time…

On waking up the phone the MyPhonak app reconnected to the hearing aids. On my phone it take about 3 seconds for reconneting

After reconnection were established, the aids were still in my new individual programm “Restaurant Comfort” that i created before and all settings i made were still there.
Nothing changed back !

So for me it is working flawless. The MyPhonak app need just a short reconnection of 3 seconds

Here is a link to My Phonak App 6.0 User Guide11

I didn’t do this step earlier, so good to know that Marvels can hold a program. The downside for all (Marvel, Paradise, Lumity) is that if another program interupts it, it will return to Automatic

Edited

In reply to @jacquef2

@jacquef2

since i have no iPhone to try this with myPhonak app, i did a search here in the forum and came across this tread
This tread were a discussion after the release of MyPhonak app version 6.

Ouote: " if you have the ’sounds and haptics’ switched on in your settings (that is what makes the sounds in your phone such as keyboard clicks, this setting is also responsible for the ‘lock sound’ you hear when you turn your phone off) they have found that when an iPhone makes the ‘lock; sound, it puts the iPhone into streaming mode and it reverts back to Autosense - so if this is happening they suggest turning off ’sounds and haptics’ in your settings. This way you can ensure that your hearing aids ’stick’ in the programme you have chosen. "

I don’t know if this issues are still relevant for iPhone , but here this were mentioned

New myPhonak app
Feedback from Phonak: First the change is an Update and not a new Version therefore reversion to the old one is not possible. Secondly there is an IPhone issue regarding Autosense: "the App reverting back to Autosense when you had put it into a custom programme; the older version of the app would not ’stick’ in the designated programme, it used to jump back into Autosense. Phonak have fixed this for the most part, however they are having some problems with iPhones - if you have the ’sounds an…

In reply to @firenzel

Thank you but I am not sure you are understanding. I am doing exactly as you said . I adjust the program name it, save it and it will work fine until my screen shuts off. Then I hear it change back to autosense. When I open the screen it says not connected. I then have to reconnect and go back to the new program that is set up. This happens every time.

This happened to me several weeks ago. So frustrating . Then I remembered I had recently downloaded the latest iOS to my phone. So I deleted the Phonic app from my phone, then re-downloaded from the Apple store. And it has worked since.

Related discussions