Skip to content
HearingTracker
Log in

Phonak Lumity Life Rechargeable DEAD after 1.5 years use

This topic is closed.

58 replies2.5k viewsLast reply

Jump
Link to this topic

Phonak’s quality must be in the tank. My old Phonak’s are now 12 years old and still work.

The pair of Paradise aids I bought a little over a year ago failed. They are back from repair and I’m picking them up on Monday.

The right aid of the loaner pair failed this afternoon.

I will never buy Phonak again.

This is like building a hot rod.
Things are pushed to the limit until they are unreliable or break.

In reply to @x475aws

Size 13 zinc battery.

All three failed after extremely shortened battery life. Tried every battery brand available including those supplied by the audiologist. Less than a day battery life. The battery contacts were cleaned by the audiologist. No help.

Physically the Phonak has regressed: small (tiny) control buttons; cumbersome new disk type was guards; tail pieces on the that are very insecure and require replacement frequently.

In reply to @wdgowen

What do you mean? Can’t you drop the aids off with an audi and have them send it in for repair? I don’t think a customer can just put aids in a box and mail it to Repairs @ Phonak. They’d want some official paperwork with the serial numbers on it and return address to a clinic, I’m thinking…

In reply to @Raudrive

I do use the drying jar for my aids. Same process as with the old aids.

The repairs for my aids were processed through the audiologist that I have used for many years.

Thanks for the suggestions,
v/r
Jeff

In reply to @raylock1

Each pair of hearing aids need receivers (one for each aid). Once they have receivers they can pair with any Roger device, even the older Roger Pen 1.1.

Edited

You can get a free spare pair of licences or two if you have IN devices. I have one Roger On IN v2 and have licences across three different sets of hearing aids from the same device purchase.

The device works with whichever pair of aids I have.

If you have standard receivers rather than UPs then they are £20 each from connevans in the UK.

Very easy to swap out, I have a spare receiver for each side at all times as it’s quite easy to break a wire if you pull on them by accident.

Had my KS10 batteries replaced by Phonak under warranty, there and back in 72 hours.

New battery lasts about 18 hours and I stream a lot, Roger, with work.

I have a backup pair of P50s which also lasts a good 16-17 hours.

In reply to @sterei

I had the same issue with one aid (my better ear!) 2 weeks ago. Turns out it was the receiver again. 2nd time it’s happened. Audi said I was pulling the aid out of my ear by the receiver wire instead of the little know that I am supposed to use.

@1Bluejay
Just seen this thread.
If you haven’t got your aids back yet get your audi to tell Phonak that you have licenses on the old pair.
I lost mine that way.
If they come back empty you can replenish the empty ON in but you will have lost 2 licenses.

In reply to @michael1

@michael1 said:

If you haven’t got your aids back yet get your audi to tell Phonak that you have licenses on the old pair.

OK, so I have a handy-dandy checklist (like the kind airline pilots use?) that I take with me every time I pick up a pair of aids. And yes, I made sure the recently returned Phonak Lumity Life aids were still working with BOTH of my (redundant) Roger ON iN mics.

I go in to get my other (redundant) pair of backup Lumity Life aids in a week or so, and will make sure they still have the license for both (redundant) Roger ON iN mics.

Here’s my checklist for ANY aid going in for repair that I review before walking out the door:

CHECKLIST BEFORE LEAVING
• make sure aids are paired + connected to on cell phone, then make a call
• cycle through all programs and turn aids on/off
• run feedback management
• make sure they’re still paired + connected to (2) Roger mics
• have audi DISCONNECT from Target!

@1Bluejay said:

The Phonak rep literally said, “I’ve never had a customer that needed this kind of redundancy.”

I’ll drink to that! Make it a double - just for redundancy. I mean … COME ON!

In reply to @1Bluejay

Twice my prior audiologist came running after me after I got in my car to ask me to come back in so he could save the session on his computer!

I like your list! :slightly_smiling_face:

WOW! So it really does happen! I thought this was a complete one-off on me, but I actually appreciate that others have had the same thing happen.

It was a real Twilight Zone when it happened, cuz I’ve never - in 35 yrs! - left an audi’s with my aids still connected to their computer.

Slight caveat here, Oticon and Bernafon aids program ‘on the fly’ so they’re always set, even if you wander out of range mid-session. Sonova product, I always finish the session as the aids do a re-boot cycle.

It is always preferable to re-boot anyway just to make sure the session changes are fixed in. With the non-Sonova product, it’s the only way to re-instigate the pairing for the Client’s iPhone anyway.

Historically, sometimes the EEPROM ‘write’ was incomplete unless (or ignored minor feature changes) unless you actually modified the gain response in the same session - so you’d tweak a at 250Hz, just to make sure the programming stuck.

Left an Audi office.

Brand new Phonak hearing aids. They didn’t set the program in their computer. They had the wrong domes. That was the second pair of Phonaks. Not the ones I have now

Related discussions