Hoping someone can offer suggestions. I have the M90-RT hearing aids and can’t hear at all on my office telephone Avaya 1230IP. The goal was to be able to hear the office phone through both of my hearing aids. I initially purchased the ClearSounds M22 Pons phone amplifier and neckloop. I couldn’t hear at all with it. There was horrible echo on both ends and static everywhere. They let me return the device and sent a ClearSounds QH2 hub and amplifier. However, I can’t connect hearing aids to the hub. I’ve spoken with Phonak Support which was unable to help. I’m willing to buy a new office phone or any device I need but I have no idea what I can purchase to allow me to hear through my hearing aids. Wondering if anyone has any advice? Thank you in advance. Michelle
It is easier if the phone has a headset port. Then you need a Plantronics MDA200, with a 2714-01 dongle. You also need the correct EHS cable for your phone model. I used this setup for several years, on every phone call and every Webex meeting (not with a Marvel, obviously). The hearing aid pairs with the dongle.
You can also connect your computer to the MDA200 at the same time.
I have no experience with Avaya or Phonak. I use Oticon OPN S 1 hearing aids.
In my case at work, my original VOIP phone from Cisco was replaced by a higher level and newer version that includes Bluetooth for connection to a Bluetooth headset. I have connected my Oticon hearing aids to it using the Oticon ConnectClip that can also connect my hearing aids to a computer. Oticon OPN hearing aids use MFI to connect to my iPhone but they don’t connect directly to standard Bluetooth like that in my Cisco 8851 office phone. With this setup I can hear well but the other end, especially on conference calls, finds that the ConnectClip picks up lots of room ambient noise (noisy fans, etc) so I try to mute the “headset” microphone using the phone when I’m not speaking.
You might try to find out if there is a more capable phone with Bluetooth that would work with your office VOIP software system. Your Marvel’s would probably connect directly to a Bluetooth capable phone as a “headset” but I obviously do not know that.
Don’s suggestion of Plantronic devices has been used by others in my department at the University where I work. Direct connection of your Marvels as a headset might work as well (if the phone had decent Bluetooth support) as using the Plantronic solution but that is only a guess.
In the case of Cisco VOIP phones, the 8851 has a better audio system and support for a newer, wider bandwidth audio codec as compared to older versions. Depending on the VOIP hardware/software system at your workplace, a newer and more capable VOIP phone with Bluetooth might (emphasis on might) work better for you in normal phone mode than your existing one for similar reasons.
