Hello, I have borrowed the Phonak Sphere 90 hearing aid from my local audiologist for a trial. I have some doubts based on the user manuals you have published. For example, the manual states that when charging with the battery-powered charging case, the LED should remain solid green when fully charged. However, in my case, the hearing aid’s LED turns off when the hearing aid reaches 100%, although my phone still shows the battery at 100%. I also cannot see the battery status of the charging case itself; the LED keeps blinking green continuously. Because of this, I cannot determine whether the charging case has enough power. When I try to charge the case, the LED turns red. I am experiencing some situations differently than described in the user manual. Could you confirm whether there is a problem with the product or if it might be counterfeit? Please get back to me regarding this issue.
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Scottish Borders