Phonak Sphere Locking Pin

@OcramSagev said:

Have you actually done this? Phonak will not ship repair parts to end-users .

@OcramSagev said:

Phonak , on their web page , says their CS will not assist with hardware issues , fittings , etc (pretty much their support is for the app and BT). For anything else , they are pretty clear you must contact your provider . See link below for details:

That used to be Phonak’s policy. But they’ve had several people lose pins changing the 6.0 receivers, so now they send out 4 of them in a small bag with a note to be careful and keep the pins away from children.

@Elderly said:

But they’ve had several people lose pins changing the 6.0 receivers

Please see previous comments regarding this.

You can’t lose the receiver locking pins because there are none on the Infinios ( which is the only model that uses the SDS 6.0).

And Phonak sending pins with the 6.0 receivers directly to consumers ? Since when does Phonak send parts to end-users ? This makes no sense at all to me.

Would you mind sharing docs or videos that can confirm what you said?

Im not trying to be difficult — I have an Infinio on my hand right now and I just pulled the receivers out with a simple pull.

Did you look at the picture he posted? He was pointing to a pin holding the case together. For others, just to be technically correct, the Lumity L90 -RL (the waterproof model) the receiver wire was also held in by friction rather than a pin.

@OcramSagev said:

Please see previous comments regarding this.

@raylock1 said:

For others, just to be technically correct

Hoofie Puppet doesn’t need technically correct answers; he needs a solution to his problem. His audiologist has already shown him how to change the receiver. He just needs spare pins. So, I gave him the number of Phonak, who can help him with that.

Enjoy your weekend.