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Phonak TV connector not working with new Audeo L-RL aids

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For TV use I switched from RogerDirect Mic to a Phonak TV Connector but no sound is coming to my new Phonak Audeo L-RL aids. I tried all the options I could find here and elsewhere: my aids are paired and connector is getting audio (green light) but I get no sound in my hearing aids. I’m baffled. I’m also very old and only moderately savvy with technology. The RogerDirect Mic worked fine with these aids and I successfully used a Version 2 TV Connector with previous hearing aids. Stumped I am.

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I have the TV Connector v2 and l have an optical cable from the TV to the Connector device.
Has your audiologist add the TV Connector in Target software?
It’s possible that the TV connector is not set to automatic.
I have me set to automatic.

What program does the app say your aids are in when trying to stream? And is there a tv connector + mics program available to switch to, when trying to stream, assuming you’re still in automatic??

WH

Hmmm. Maybe we’re on to something here. What App would that be? I don’t have “a tv connector + mics program available to switch to”, like I do with the RogerDirect mic and its corresponding Phonak App (there are actually 2 Apps). I did successfully use the same model Phonak TV connector for two years with Costco hearing aids, but I can’t remember whether there was an accompanying App. That’s because the little gremlins that infltrated my hearing also left some holes in my long term memory.

In reply to @Terost

I’m not sure about this question. When I met with the audiologist this week she said she should change my phone from automatic to manual (to solve a problem with it flipping back and forth continuously from automatic to TV when I left the TV room–that’s why I asked for the separate Connector so my wife could wear the RogerDirect all the time and I could have a separate TV device). I know the Audiologist fiddled with my phone settings, but when I got home the RogerDirect mic worked fine just as it has for two months. When I replaced the RogerDirect mic with the Phonak V2 TV Connector and paired my hearing aids, I got no sound despite the green light on the Connector indicating it was receiving an audio signal from the TV.

In reply to @z10user2

It is a brand new V2 TV Connector that I got from the this week, same as I used successfully last year with a older pair of Costco hearing aids. Same TV with connection by optical cable. I tried two different cables with no success and both cables work fine with the RogerDirect mic.

In reply to @Raudrive

The TV Connector does have volume up and down buttons but they have no impact. The lack of sound in my aids does suggest that the volume could be on zero but, as I said, the volume button doesn’t impact the sound.

A couple of things.

The audio format from the optic output may need to be changed to PCM on your TV, or at least try that.

The MyPhonak app will show the TV Connector +mic as an option, when it connects.

I have all my aids set to “manual + beep” for switching (, RogerDirect, TV Connector). I hear a double tone, when one of them connects, but I have to scroll through my programs (long presses of the rocker switch) to get to it. Your aids can also be set to just “manual”, so you don’t get the notification, but you may be connected.

Good luck
Peter

@Tom_L1
I’ve been trialing Lumintis for a few weeks now. I had similar problems at the begining: the had to be repaired to the TV-connector each time for use.

I think this was solved by adding the TV-connector to the list of addional devices in Target (your Audi needs to do this in his fitting SW)

It connects seemlessly since I did that.

I’m not sure its exactly the same in your situation but it may help.

@sterei said:

I think this was solved by adding the TV-connector to the list of addional devices in Target (your Audi needs to do this in his fitting SW)

And while there in Target it would be a good time to set how the TV connector activates in the aids.
There used to be 3 choices on this but not sure with these newer aids.

In reply to @PeterH

I don’t see any optic output on the TV settings that says “PCM”.The MyPhonak App shows five options at the top: Automatic, RogerDirect+mic, Restaurant, Music and TV. There is no “TV Connector+mic”, though that might be the problem here. I think my aids were changed this week by the audiologist from automatic to “just manual” to solve the problem with the RogerDirect mic that continuously swtiched settings when I left the living room without turning off the TV. That’s the reason I got the TV Connector, plus my wife could start wearing the Roger mic on a lanyard.

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