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Phonak TV Connector quit working - who to I see, ENT or Phonak for repair or replacement?

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I bought a Phonak TV Connnector to use with my PA set for in-ear monitors. I like it because with the ear molds on my H-Aids, I can cut out room noise and listen at a very low volume.

I bought it May 1, 2025 and it quit working. Static instead of sound. I had a spare that I bought on-line that was reconditioned, and it’s working fine.

It should be under warranty. Does anybody know if I should contact the place where I bought it (not my ) or directly to Phonak?

Thanks

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Ideally where you bought it. I don’t think you’ll have any luck trying to deal directly with Phonak.

Static…bad connection or wire, maybe.
Have you tried switching both cables with the one that does work?

Edited

Odd- have you tried connecting to another audio source, like your phone’s 3.5 headphones output, using another male-male cable? Does the led turn green?
Also, when there is no sound incoming these streamers temporarily just switch off (led going white). Is your source very, very low volume or has it long gaps?

I believe the warranty is for 1 year (it could be 2 years, not sure if within the EU), but you will need to check where you bought it from, also, you will need to contact them for after care, as they are the entity that deals with phonak directly, as phonak usually don’t deal with end user (final consumer).

They are relatively inexpensive. My audiologist gave me one earlier this year. She said that another patient received it in a bundle and didn’t use it. I’ve now got three of them for different purposes, including traveling.

Thank you all for your help.

I have a spare, I bought it reconditioned from eBay. The first thing I did was replace it with the spare, and the spare worked fine. At the end of the gig, I put the original in and it still didin’t work.

I just called the store that I bought it from, and the rep said to hook it up, turn it off and on again and see if that works. IT DID!!!

I don’t know why I didn’t think of that. There is a “little computer” inside, reboot it.

I carry spare cables, too. When it went, it didn’t sound like cable static, it was more of a semi-regular pattern. In the music biz, the mantra is this: It’s always the cable.

I keep a spare cable for everything I gig with, pluse spare strings, spare reeds, spare batteries, a spare wind synthesizer which can also cover sax and lead guitar parts, plus a second computer on stage booted up at all times for our backing tracks (which I make myself) in case one crashes - the show goes on.

I have a gig tomorrow, I’ll use it and keep the spare handy.

Thanks again for your help.

I had a similar problem at one point, no amount of restartin or TV Connector would convince it to connect and pair. Remembered a trick I’d read regarding some other stubborm electronic gadget… pull plug from the WALL socket/ surge supressor (not just the back of the TV connector), wait a minute, plug back in again. Presto! I have no idea why this works!

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