Problem with Surflink Media device

I think I would be courteous but insistant. HA manufacturers always have a lot of leeway in the warranty. If the audiologist does a lot of business with them they are even more receptive. Emphasize it is identical failure that indicates there is an ongoing design problem. Emphasize you like the brand but future business with both is at stake. If your audiologist is caring and aggressive, you should get a free replacement.

@spes said:

Should the second device be covered under warranty?
Would updating from firmware 1.5.0.0 to version 2.0 correct my problem?

The new unit would be covered for the remainder of the original warranty, which is 1 year. It sounds like you’re just outside that period. If your audi calls Starkey and explains this is a recurring issue, they may provide an authorization code for a free repair. Updating the firmware won’t fix the problem; it’s defective hardware, not software.

@spes said:

Hello,
In early May of 2014 I purchased my first ever set of hearing aids. Starkey 3series i70’s. I also purchased a Surflink Mobile device.
It says Model number 300, firmware version 1.5.0.0
After about six months;I would have to check to be more exact, the Surflink device started turning on with a blank white screen.
Sometimes I could press the blank screen and navigate by memory to what I wanted to do. Sometimes I could reboot the device and it would operate properly for a minute or two before dropping back to the white screen.
I contacted my hearing aid professional, and he replaced the Surflink media device under warranty. I asked him then if the new device would have a NEW years warranty, he said NO.
AGAIN, less than a year later the second device is doing the exact same thing. I have not contacted my hearing aid professional yet.

My questions to you…
Should the second device be covered under warranty?
Would updating from firmware 1.5.0.0 to version 2.0 correct my problem?
Does the Surflink Mobile 2 correct this problem?

I have to tell you I absolutely love the streaming capabilities this device gives me, but will NEVER again dish out $500 for something that breaks every six months.

I will contact my Audi this week, and have sent this message to Starkey,

Please advise me what I should do here.

Thanks

A friend of mine also got Starkey HA’s with the Surflink in 2013 and has had nothing but problems with the Surflink since he got it. He is now on his fourth one and is so dissatisfied with it and the Starkey HA’s that he has recently bought a different brand and the Starkey’s have been relegated to backup or backup to the backup HA’s I can’t remember which one. Starkey knows they have a problem with the Surflink and I think if you show your displeasure they will make it right.