Skip to content
HearingTracker
Log in

Resound Preza from Costco

This topic is closed.

170 replies43.4k viewsLast reply

Jump
Link to this topic
Edited
@jim_lewis said:

Don’t know about the logistics during the pandemic but Apple can replace the battery on an iPhone for a pretty reasonable price.

I would blame any computer for which you breathe on the screen and stuff goes bad on a crummy manufacturer, not Windows. I have 2 different touch-screen devices and no such problems.

The breathing on the screen is just so much hyperbole. I can have Apple replace a battery in my SE for $40. Did not get a price from Best Buy because they said there was no problem.

Does anyone have any idea how long it takes to replace my Win 7 with 10?. to me it looks so complicated. I would have to have my son do it but if that takes many hours I hate to ask him.

I have an external hard drive for back up. I could delete a lot files I no longer need or want before I begin.

Side note here: I really miss my PC tech from Florida, he raised his price coming to the house from $40 an hour to $50. Then he would also answer any questions in an email. I cannot find any one like that here.:joy::joy::joy:

Thank you for the links for installing the Win 10 and also how to back up. That was so great that it looks if you could read English maybe you could do it, but I don’t know. Going to print that page.

In reply to @Neilk

Your last parag. is very int’g! I no longer work and have a simpler life, but love my (Cala) Resounds and my iPhone. Don’t use the ReSound app v. much but should. Thx! I’ve been quite happy w/ the iPhone’s built-in app to adjust .

Edited
@Neilk said:

I love the Resound iPhone app. We are in close proximity at work, open low wall cubicles, in a corner of the building with cinder block walls. When I have a fellow tech on the phone speaking loudly or on speaker phone, I just set the Smart 3D app to Streaming Focus and it quiets the background noise, even the loud speaker phones, and concentrates the input on the streaming from my Bluetooth connection. I LOVE IT!!! Even not on the phone and one of the guys being annoyingly loud, I set the app on Quite Mode and select Noise Filter and set the volume low and it quiets the loudest voice to manageable, no pain. I’ve been doing hearing aids for about 20 years now and these are by far the best I have yet experienced.

I don’t have a Streaming Focus in my Resound 3-D App. Frankly I am at a loss with what you just said. I have an IPhone SE but I don’t think that should make any difference as far as the app is concerned if you have a later iPhone model.

Edited
@anihan said:

I don’t have a Streaming Focus in my Resound 3-D App

Don’t know about the iPhone but for Android the streaming focus option only appears when you are Bluetooth streaming something from your phone (or from what Neilk wrote, apparently when you are in a phone call connected to your ’s via Bluetooth). Try calling your cell phone while it is connected to your hearing aids via Bluetooth () using another phone or have someone else call your cell phone while your phone is connected to your HA’s (turn the volume down).

When you answer the phone from the program that you are in, the center of your phone screen will change to a big Phone Call “billboard” message and below that on the left will be “Call Focus” and on the right it will say “Hear all.” If you finger tap on “Call Focus,” your external mics will shut off. Down below the big board message is a volume slider that is labeled Surroundings. If you leave the call on the Hear All option, you can adjust the volume of your Surroundings by moving the slider. If you move the slider all the way to the left, you will almost effectively cut off your external mics listening to the environment as much as if you had pressed the Call Focus option.

A similar set of labeled options should appear in the Smart 3D app when you are just streaming media from your phone to your HA’s. I am using a Phone Clip+ as an intermediate streamer since my Android phone is several years old and doesn’t have direct streaming. Don’t know if Neilk is streaming directly from his iPhone?

Even if you don’t make any adjustments with the Smart 3D app, the default option in your HA fitting is probably set to turn the volume on your external mic input down by about 3 when you answer a cell phone call when your cell is connected to your HA’s via Bluetooth. It’s automatically programmed into the hearing aids themselves and doesn’t depend on the Smart 3D app. But the Smart 3D app allows you to further customize how your HA’s behave while streaming or in a phone call streamed directly to your HA’s. Hope this helps and I guess if you can’t find the option, ask your fitter (or maybe someone on the forum can further help).

Hi Jim, wow I never knew that I had that Call Focus feature because I have never had to use it. I thought at first that it may have only been for the Quattro ‘s. Called Resound and he led me through the steps. I had never touched that X in the upper right hand corner when in All Around.

Learning new things every day. I have mentioned before that my brand new apartment is so noise proof I have not had to use it. Also have not had a chance to go to a noisy restaurant.

These Resounds are working so well for me that I put them on first thing in the morning and then forget about them. I hardly know they are in my ears.

Have a good day and hearing. :hugs:

I purchased a pair of Resound Preza hearing aids from Costco right at the time they came out in summer 2019, so I have had them now for about 18 months. Here is a summary of my experience with them:

  • The sound quality and voice recognition are very good.
  • The iPhone app is very good in the sense that it has many useful control features and is easy to navigate.
  • The hearing aids have failed (stopped working) four different times. Not good! Each time Costco returned them to Resound for repair or replacement. The turnaround time was fairly fast, about one week each time.
  • The Bluetooth telephone feature, the ability to hear telephone calls through the hearing aids, is horrible. When it works, the sound quality is fine. But it is rare to have a phone call in which the sounds does not switch on and off intermittently throughout the call. It may switch from one ear to the other, or switch off completely so that I hear nothing. It is terrible. It was so bad that I completely uninstalled and then reinstalled the iPhone app and the Bluetooth connection under the direction of Resound technical support. It improved nothing. Then I returned the hearing aids to Resound for a complete replacement with a new pair. The problem persisted. So it is obviously a design problem deep inside the hearing aids, not something that I can correct. If telephone conversations using your hearing aids are important to you, avoid the Resound Preza!

I purchased the resound linx Quattro at the end of 2018 from an audiologist and they have got back seven times. They cover it under warranty but this has been extremely frustrating. I reviewed this thread to consider getting my next pair at Costco for a better price point. I was curious if anyone is happy with their current brand and if they have had to send them back several times? These are great when they work but they just quit out of no where and when I ask for an explanation when they are sent it they just send a new one with no info.

My experience with ReSound Prezas for phone direct streaming has been excellent, unlike yours. I regret your troubles. However, the Smart3D app often fails to connect. ReSound’s forums admit troubles coordinating with iOS upgrades, also regrettable. Happy New Year! Best, Bob.

In reply to @Neilk

So, do you have the soft ones now? If so, do you not get all the sounds you mention (chewing, etc)? I have the hard plastic ones, and was not made aware that soft ones were available.

In reply to @gary.holzhausen

I went from KS 6’s to Preza’s (both from Resound) in Jan 2021, and the Preza’s are a vast improvement over the KS 6’s. Speech recognition is much improved, I don’t have any issues with streaming or phone calls but I have an iPhone 12 (didn’t catch what iPhone you were using) it might explain the better experience? :man_shrugging: The iPhone app is also an improvement over their KS6 version with quicker and more solid connections. Also use the Apple Watch app, which is very convenient but a bit less reliable and slower to connect, than the phone app.
Haven’t had any failures yet (and hope I don’t)!

@mrmeyers said:

Also use the Apple Watch app, which is very convenient but a bit less reliable and slower to connect, than the phone app.

I think the default setting is to have the Sound Enhancer features of the Smart 3D app turned off on the Apple Watch but have you checked the Smart 3D app on your iPhone under More, Apple Watch, Watch settings? If you want the maximum (but simplified) performance out of the app on your Apple Watch, the slider on the Sounder Enhancer Features should be set to OFF, as the app description of the feature indicates. Do you have the Apple Watch 6? Although it takes a while to launch the app on the Apple Watch, once it’s been loaded, I find the 3D app fairly responsive on my Apple Watch 6. Very nice the way they’ve redesigned the Smart 3D interface to work on the watch and one of the reasons I’m switching from Android to iPhone. Ain’t no such app (so far) for a Samsung Galaxy Watch.

Hi Jim and thanks. I do have the sound enhancer turned off for the watch (series 6). And don’t get me wrong, I’m not complaining about the watch app, I don’t think anyone else has anything that even comes close! Just an observation that the watch app is a bit less reliable than the phone app. When it’s connected it works fine and it’s very responsive but sometimes it takes awhile for it to connect. And as fate would have it, that’s usually when I am most in need of a quick connection.

Related discussions