This topic is closed.
48 replies4k viewsLast reply
My iPhone 12 mini updated to 15.4. Smart 3D doesn’t show a connection.
Settings>Accessibility>Hearing Devices>MFI hearing devices does, and selecting “George’s Hearing Aids” brings the screen showing battery level, streaming to aids, microphone level, and presets (all work).
It LOOKS LIKE an update to Smart 3D is needed; has anyone else seen this problem? The App Store doesn’t have anything.
You’re ignoring this member’s posts.
You don’t say what ReSound ’s you are using. I am using ReSound Quattros (961’s) and iOS 15.4 and the Smart 3D app work fine with those. If anything, it seems the app connects a little faster and reports battery charge, etc., faster than under iOS 15.3.1. Haven’t had a chance to adequately test streaming connectivity, though, yet.
You’re ignoring this member’s posts.
I just did update to ios 15.4 on my iphone SE (2020) and and have the resound 1’s my app is working fine also streaming to TV works
You’re ignoring this member’s posts.
My aids are the (Costco version) VA862-DRW (R+L) as reported by Accessibility>Hearing Devices.
Phone connectivity is fine; I just was on a call minutes ago. It’s only the app that doesn’t work. It says I need to pair the aids, but they obviously are paired.
You’re ignoring this member’s posts.
Have the same problem here. Have had my Resound aids for about three years with no problem on the app. Since the 15.4 update they are no longer paired and I have not been able to rectify the problem. Any advice would be appreciated!!!
You’re ignoring this member’s posts.
@lsu.estes Welcome to the forum :). I have the jabra, and have not updated yet (on 15.3.1) so might pass unless this gets resolved 
However - @gbynum suggestion from others that did updates in the past:
See if that works. If it does I’ll prob update myself…
You’re ignoring this member’s posts.
You’re ignoring this member’s posts.
That sucks. I will wait to update. Wow - I’m sorry you have this issue but glad I saw as I was going to update this past weekend but just forgot…
You’re ignoring this member’s posts.
try deleting the app and then D/L it again … in the past whenever I have a problem with the app this usually fixes it… good luck
You’re ignoring this member’s posts.
OP back with good news for my issue. First I deleted the app and reinstalled; no joy. Then I deleted it again, went to settings|accessibility|hearing devices and selected the paired aids. I “forgot” them.
Downloaded the app again, went through its steps, after several steps it gave me a link to accessibility|hearing devices and told me to go there and pair then return to the app to finish. I did the re-pairing and returned to the app. It went thru several steps and questions, then all worked again.
I had done 2 things, updated to iOS15.4 and turned location services off; it is possible that either or the combination caused the problem; my GUESS is the iOS update.
Good luck to the rest of you.
You’re ignoring this member’s posts.
Your suggestion worked for me with the Resound . Forgetting the HA in settings also forgot my Nucleus 7 so I had to repair that as well. Both Nucleus Smart app and Resound Smart 3d seem to be working now. Thanks for the help. I did have to do the pairing with the HA twice.
You’re ignoring this member’s posts.
I experienced the same issues since update…. I have done different things to get them back up and running with them stop working everyday and have to refigure the smart app and forgetting the hearing aids in system and than repairing… so I wrote to resound smart help…. Here’s what they told me to do…
Could you please take ALL the following steps, in this specific order, even if you’ve done some steps previously?
Please let us know if that resolves your issue.
Just did this today and all is running well, we shall see
Rick
You’re ignoring this member’s posts.
just for info:
I’m not sure if this is related to the new update but I had my ’s in (1’s) for a couple hours this a.m. and went to open my app and it was on demo mode… I tried closing and reopening the app several times, I then re-booted Iphone, and it was still stuck in demo mode…
I eventually deleted app and started fresh AGAIN going thru the process of …
they app is now up and running properly… SO FAR
You’re ignoring this member’s posts.
I had that issue when I updated to 15.3. Very frustrating. Sometimes my worked but I had to go through settings to get the connection to my phone to work. No one else on the forum mentioned any issues when I posted about it. I’m using ReSound Prezas and iPhone 8.
You’re ignoring this member’s posts.
Thank you! I wondered about updating the Smart 3D app. I think since I’m already messed up I’ll update to 15.4 and, if problems persist, I’ll follow the steps you so kindly laid out. I was kind of hoping 15.4 would fix the problem. Apparently not.
You’re ignoring this member’s posts.
Just forgetting device and re-pairing did it for me
Resound lynx 3D
Had to pair twice but now the app works
You’re ignoring this member’s posts.
Well I was hoping that setup fixed everyday, But I have too reinstall either everyday of every other day…. Very disappointed in resound for poor software update….
You’re ignoring this member’s posts.
Have you checked that your Resound aids are on the latest firmware? If they are not, then that may be why you are getting problems where others aren’t.
You’re ignoring this member’s posts.
My ReSound Prezas were updated @ Costco when I went for help with the issue of having to go to Settings daily to restore auto connection to my phone. Updating didn’t help. Still having to check daily before I depend on my hearing aids working with phone.
You’re ignoring this member’s posts.
Having had no problems with IOS 15.3.x on my iPhone 12 Pro, I updated to IOS 15.4 on Monday and today the app stopped working. I had to go through the whole pairing with the phone and the Smart 3D app thing to get the app working again. Very irritating.
You’re ignoring this member’s posts.
Hearing Aids41 replies
Hearing Aids8 replies
Hearing Aids105 replies
Fitting Software Requests902 replies
Hearing Aids139 replies
Surrey, UK