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Roger On 3 and Phonak Nathos Nova M connectivity

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I'm unable to pair my Phonak Nathos Nova M to the Roger On 3 mic despite following the instructions to the letter. I asked my audiologist who said I need DAI shoes but elsewhere it mentions Bluetooth integrated and shoes not required. I also found this mentioned on another website, "Please note that the available features & number of user programmes will depend upon how the aid has been programmed by your audiologist."
I also have my HAs connected to my mobile through the myPhonak app. The Roger On 3 is paired and recognised on the myPhonakMic app but unable to subsequently pair the HAs.
Does the audiologist need to enable something for them to work?.....help!!

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Phonak7How to setup RogerDirect with Roger On 3

Here is an instructional video.

You'll have to see your audiologist then. There may be something in the way the NHS devices are manufactured that requires additional programming. It isn't typically required for standard Phonak products.

Sorry, only just seen this.

You need to put licences into both aids before you can connect any Roger device.

I won't try and repeat the instructions on here in case I get it wrong but there is a lot of posts on here or Phonak website.

Search for " transferring licences Phonak Roger " or similar.

Having got the most expensive On 3 you have access to unlimited licences.

Be sure to keep both aids away from each other during the transfer and don't forget to pair them afterwards.

In reply to @gayles

@gayles said:

All I get is a 2 link chain with diagonal line scored through it.

Michael's right, it sounds like you're just trying to pair without first transferring the licences. Turn both hearings said off, turn the Roger on, turn one hearing aid on, hold both the little pairing button on the back and the circle button on front and hold until you get the hearing aid arrow icon, keep it very close to your hearing aid, you should get a check mark. Repeat with the other.

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