Hoping someone may be able to help or point me in the correct direction. I have been supplied by my employer a Roger V2 device with the associated bits to plug into my hearing aids which are NHS Oticon. Initially had loads of issues with the microphone being to sensitive and also at times not working, this seemed to a degree to sort itself out until 2 weeks ago when the company force upgraded all computers to windows 11 after which I have had nothing but issues with the Roger V2 Pen freezing, microphone not working when taking calls or using teams and when it does work it is either transmitting my voice quiet and unhearable to the customer or it is really loud and everyone in a 3 mile radius seems to be picked up.
I have had IT update the software from Phonek but that doesn’t seem to have any effect, does anyone know if this is a software / Compatibility Issue with Windows 11 or is it a Roger V2 equipment issue as not sure what else I can do.
You’re ignoring this member’s posts.