I have experienced both Costco and Sams Club. Costco runs their own show which means customer satisfaction will be handled in house, while Sams uses an outside vendor (Lucid) and a direct complaint line isn’t really available. I currently have an ongoing complaint with Sams and Luicid over mishandling and poor customer service over a repair that was supposed to take two weeks and we are now heading into week 7 with no communication. I am waiting for managers to respond from both companies. I would certainly choose costco over sams because of this experience.
You’re ignoring this member’s posts.
San Francisco