Skip to content
HearingTracker
Log in

Streaming not working Jabra/Moto g pure

This topic is closed.

28 replies2.3k viewsLast reply

Jump
Link to this topic
Edited

I have not been able to stream phone or smartphone media to Jabra hearing aids. Phone Android 12, Moto g Pure. Jabra application communicates with hearing aids but streaming doesn’t and paired record in smartphone doesn’t provide any way to connect phone, etc. is there some other way to enable, can it be enabled?

11 people in this conversation14 min readJump to latest

The phone isn’t listed on the ReSound compatibility list. Also, a Moto rep said they don’t do (Android Streaming for Hearing Aids) in response to a question about another Moto G model. The Jabra Phone Clip+ will allow you to stream to your phone, I think, but it may cost less to buy a phone that is on the compatibility list.

Thanks, but a surprise, also a surprise the Costco fitter didn’t know this, or I didn’t ask the right question.

I have owned Costco KS5 and KS9, the 9 purchased 4 years ago and it worked with my LG Rebel 4, and with my current Moto g Pure, so the problem seems to be related to Jabra, not Moto g. Happily Costco gives a 120 return policy, I may decide to return the Jabra if this proves to be the issue. Any mfg that makes hearing aids costing hundreds of dollars per aid has no excuse for not working with Android smartphone phone and streaming. I do like how the Jabras work as aids, speech is clearer than the KS9 aids.

Jabra Aids work on different Bluetooth to KS9 which is why.

Jabra works on LE Bluetooth. KS9 works on Classic Bluetooth.

LE Bluetooth used to only work with iPad and iPhone. They now have just started to work with some Android which are .

You may find in a few years that all Androids will be ASHA but that might not be the case.

@Jerry_NJ

You are comparing apples to oranges.

LE Bluetooth also known as () Made For iPhone Bluetooth.

Classic Bluetooth works with both Android and iPhone.

@Zebras said:

You may find in a few years that all Androids will be ASHA but that might not be the case

The new standard is with , is dead in the water at the moment.

Yeah it’s not long now, more and more device’s coming out with 5.3 Bluetooth, protocol can be a bit flaky on some phone’s, nothing like which is far superior.

starts with 5.2. The G Pure is BT 5.0. It looks like Jerry_NJ’s choices are

  1. no streaming, no add’ cost
  2. buy Phonak at substantial add’l cost
  3. buy a Phone Clip+ for $200-$250 (I’m not sure how much Costco charges, and I’m not sure if Jabraenhance will sell it without selling a hearing aid, too)
  4. buy a phone that Jabra says is compatible with its app
@philbob57 said:

Auracast starts with BT 5.2

Although it’s been mentioned, I haven’t had confirmation that it’s backwards compatible as yet, hopefully it’ll pan out, but and are two different things.
Actually even if it’s not listed as comparable there’s a lot that support , so long as it’s android 10 with version 5.0 Bluetooth for .
Here’s a list for just “some” including older models that will work, plus newer, lots of others I’m sure, so as you pointed out, updating to another phone would be a good way forward.

Asus ROG 6 (Pro) and newer
Asus Zenfone 8 series and newer
Google Pixel 3 and 3 XL and newer
Google Pixel 3a and 3a XL and newer
OnePlus 8 Pro and newer
OnePlus 8T and newer
Samsung Galaxy S9 series and newer
Samsung Galaxy Note10 series and newer
Samsung Galaxy Z Flip 2 and newer
Samsung Galaxy Z Fold 2 and newer
Samsung Galaxy A21s
Samsung Galaxy A51 and newer
Samsung Galaxy A71 and newer
Samsung Galaxy Tab S7 series and newer

I know that you probably tried this, but did you check in the pairing settings for your aids on your phone to make sure the slider is set to audio streaming?

Wow, lots of help (?) Fortunately I came back looking. Forum doesn’t send me any notice of activity on my post.

As for apples and oranges, I’m disappointed the Costco fitter didn’t warn me Jabra may not stream on some Android phones, he had fitted me with KS9 4 years ago and might have guessed I assumed Bluetooth streaming was “standard” on all aids costing in the $1K+ range, I see many over the counter aids listing works with Bluetooth and costing in the few
Hundred $ price range

My phone pairs with Jabra, supporting the Android version Enhanc-Pro app. I can change limited program list and volume from phone via the Bluetooth. Sadly, Android Settings/Bluetooth, while showing pairing of two aids, doesn’t provide access to enable phone, media or contact sharing.

I have tried MusieBaby speaker with phone via Bluetooth and used it to answer call and talk listen via speaker. Thus, listening to speaker for audio.

I may return Jabra to Costco, they give 6 months for return, maybe one of their other aids will work with Android.

I do believe the Jabra give good performance when used as hearing aids when compared to past KS aids 5 and 9.

Welcome any advice on accessing programs on app Enhanc-Pro. I have seen otheres, such as music, but then other programs disappear. Now I have only “All Around” and “Front focus”.

I have the Jabra Pro 10’s and do get them to stream with an android phone, you are going to have to have a Samsung S20 or newer with Android 13. My Samsung S21 FE 5G streams the audio really well, but for phone calls, the microphone on the phone phone must be used.

Haven’t found anything definitive yet, but the Jabra Nexia will probably require at least a Samsung S23 and Bluetooth LE 5.3 to allow fully hands free calls using your . The new S24’s with LE 5.4 will be available in Feb. For the early adopters, the new and hands free android calling will be an expensive upgrade. Eventually it will be on all new phones but Samsung is it for now.

i need for office calls which is bt 5.0. so shud i go with lumity or wait for this LE audio HA.

You do not need a Smasung S20 or newer, and some S20 models aren’t listed as compatible anyway. If you search on ‘Jabra enhance compatibility’, you’ll find this list today:

Compatible Android Devices:

  • Samsung Galaxy S23 Ultra*†

  • Samsung Galaxy S23+*†

  • Samsung Galaxy S23*†

  • Samsung Galaxy S22 Ultra 5G*

  • Samsung Galaxy S22+ 5G*

  • Samsung Galaxy S22 5G*

  • Samsung Galaxy S21 Ultra*

  • Samsung Galaxy S21 FE*

  • Samsung Galaxy S21+*

  • Samsung Galaxy S21*

  • Samsung Galaxy S20 Ultra 5G*

  • Samsung Galaxy S20+*

  • Samsung Galaxy S20*

  • Samsung Galaxy S10+*

  • Samsung Galaxy S10*

  • Samsung Galaxy S10e*

  • Samsung Galaxy S9+*

  • Samsung Galaxy S9*

  • Samsung Galaxy S8+

  • Samsung Galaxy S8

  • Samsung Galaxy S7 edge

  • Samsung Galaxy S7

  • Samsung Galaxy Note 20 Ultra*

  • Samsung Galaxy Note 20*

  • Samsung Galaxy Note 10+*

  • Samsung Galaxy Note 10*

  • Samsung Galaxy Note 9

  • Samsung Galaxy Note 8

  • Samsung Galaxy J7 Prime

  • Samsung Galaxy J5

  • Google Pixel 7 Pro*

  • Google Pixel 7*

  • Google Pixel 7a*

  • Google Pixel 6 Pro*

  • Google Pixel 6*

  • Google Pixel 6a*

  • Google Pixel 5*

  • Google Pixel 5a 5G*

  • Google Pixel 4 XL*

  • Google Pixel 4*

  • Google Pixel 4a 5G*

  • Google Pixel 4a*

  • Google Pixel 3XL*

  • Google Pixel 3*

  • Google Pixel 3a XL*

  • Google Pixel 3a*

  • Samsung Galaxy S20 FE*

  • Samsung Galaxy A51

  • OnePlus 9 Pro*

  • OnePlus 9*

  • OnePlus 9R*

  • OnePlus 7 Pro*

  • OnePlus 7T*

  • Oppo Reno 10x Zoom

  • Asus Zenfone 6

  • Moto G7

  • Xiaomi Mi 9

So what am I missing? I figured a new aid today, say my Jabra, would be ahead in technology and features, not behind the Costco KS9 from over 4 years ago.

I have severe high frequency hearing loss, nothing much over 1000 hertz tickles my brain. Yet, the old KS9, provided great hands free telephone even if smartphone is still in my pocket. I can even answer the phone by clicking on the KS9 rocket switch, and with my smartwatch I can see who is calling if they are on my directory. Yes, KS9 also handles media streaming from smartphone Moto g pure, G12.

Edited
@Jerry_NJ said:

I have severe high frequency hearing loss, nothing much over 1000 hertz tickles my brain. Yet, the old KS9, provided great hands free telephone even if smartphone is still in my pocket. I can even answer the phone by clicking on the KS9 rocket switch, and with my smartwatch I can see who is calling if they are on my directory. Yes, KS9 also handles media streaming from smartphone Moto g pure, G12.

All relates to the type of Bluetooth.

Android and hearing aids (LE Bluetooth) are far behind in connectivity compared to iPhone.

Some LE Bluetooth allow hands free but only on certain phones.

You’re also comparing two different manufacturers so they won’t be the same.

Google says the Jabra Enhanced 10, if that’s what you have, says handsfree calling on iPhone BUT NOT Android.

Google can come up with a lot of info.

Yes, my comments/complaint stand. IPhone has been a leader for years, at least on electronics. They started with a cabal with AT&T on smartphones, then went public. Looks like Jabra is in with Samsung, maybe they make the most $ that way, and lose customers going forward… Me. Likewise i fault Costco for not providing wisdom on such an important subject. I may yet return aids for a refund. First, ill try a bluetooth head set with mircrphone. I can say my MusiBaby speaker can connect to tele from smartphone and provide sufficient hands free tele for longer conversations. Here the Jabra help as im then listening to sound waves from a spesker loud and clear enough to solve hearing deficiency.

@Jerry_NJ said:

and lose customers going forward

choice should not be based on what phone you want to use, to be honest.

@Jerry_NJ said:

Likewise i fault Costco for not providing wisdom on such an important subject.

They provide the hearing aids but the information on what phone to get etc is all online for you to see.

If you specifically asked Costco and they didn’t tell you, then yes they may have made a mistake.

I wouldn’t put all the blame on Costco as everything is online for you to check out. Not everyone who gets hearing aids even have a cell phone anyway.

A lot of people seem to think all Bluetooth hearing aids are the same with Bluetooth, which they really are not.

In reply to @Jerry_NJ

@Jerry_NJ said:

i fault Costco for not providing wisdom on such an important subject.

It was made clear to me, after studying new Android buyers’ complaints online and consulting with Costco audi, that I would not be happy going from my KS9s to this year’s Costco offerings, so instead I had my KS9s updated with my new hearing test results, and it’s like I just bought new hearing aids! I’m so glad I did my research and listened to her!
Maybe next years offerings may be better but for now I am thrilled with their performance along with my Pixel 4a and updated myPhonak app. Not only can I talk on the phone with it in my pocket, but I can issue verbal home automation commands and get feedback from Google too.
You might consider doing that if your KS9s remain serviceable.

Edited

In reply to @Jerry_NJ

What you’re missing is that there are a variety of Bluetooths. None of Costco’s current aids will work with your Moto G Pure without an additional device because all of their aids are Made for iPhone/ compatible. Your options have been detailed already so I won’t repeat. We have been discussing the messiness of Bluetooth on the forum for years. If I were in your shoes, I’d make sure to get the latest Jabra (model 20 I believe) and purchase a compatible phone

Related discussions