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The replacement reciever wire for my Resound Linx Quattro 961 hearing aid is making a vibrating sound

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Hi everyone

I recently replaced the Left reciever wire on my Resound Linx Quattro 961 rechargeable hearing aids.
The aids are out of warranty.

The previous wire had gradually lost sound over a 3 day period.
I purchased a genuine identical Resound reciever wire and replaced the non functioning one.

Sound coming through the new reciever wire seems much louder than it did with the previous one. It’s so loud that there is a vibration with high frequency speech or music. The vibration is less noticeable with streamed sound.
When watching tv (not using a streamer) I have to turn the Left hearing aid volume level down to half of its programmed level for the vibration to go.
What is the problem?

The replacement Resound wire is EXACTLY the same model (SureFit 2C), length and power level (M), as the original broken one.

Does a Resound Linx Quattro hearing aid need a software update or service whenever a reciever wire is replaced?

What could be the problem?
All thoughts are welcome.

@DaveF said:

The previous wire had gradually lost sound over a 3 day period

What was wrong with it? They either go or they don’t, slowly is something that a blocked would do, did you change it and the dome to check?

@DaveF said:

I have to turn the Left hearing aid volume level down to half of its programmed level for the vibration to go.
What is the problem?

Yeah strange, but easy way to check the or if it is indeed the receiver is to swap the receivers over on the HAs, do you still get this issue from “left receiver”

@DaveF said:

Does a Resound Linx Quattro hearing aid need a software update or service whenever a reciever wire is replaced?

Definitely not, not sure why you’d think this, but no nothing like that is required.

  1. Yes i changed the filter.
  2. No issue if the new reciever is swapped over
  3. I only asked because i dont understand why the new item isnt working.

I guess that the fault is with the hearing aid.

Well possibly yes, but since you swapped them over the right side hasn’t got the issue now right or…

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