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Read this first:

  • Logging in: In the past, when you tried to register or sign in, you were sent to our main website. We have decoupled the two websites, and now this is all managed from within the forum. If you are an existing user, hit the blue “Log in” button at the top of your screen and reset your password to gain entry again. You will be reconnected to your existing account. Note that you can now use “magic” email links (passwordless login) or passkeys, if you prefer. If you have any trouble logging in and need help, please email info@hearingtracker.com for assistance.

It has also recently come to our attention that many people are not receiving their password reset emails. We have just run a number of tests to ensure that our email deliverability is in good shape, but we also found hundreds of people that are marked as “inactive” by our email service and the service will not attempt to email them again unless they are re-activated manually by us. So again, if you have any difficulty logging in please do email us at the above address and we’ll remove you from our recipient block list. You might be on the block list if you’ve ever marked any of our messages as spam, or if your email service has bounced one of our emails.

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I’m one of the folks flagged for supposedly bouncing a Hearing Tracker e-mail as SPAM.

To avoid this in the future, you need to make sure to mark Hearing Tracker as a SAFE SENDER in your e-mail client SPAM filtering settings. Otherwise, here’s what can happen (and probably happened to me as a Microsoft Outlook.com e-mail client user).

Outlook.com uses crowd-sourced e-mail characterization. That means if some other Outlook.com users happen to mark Hearing Tracker e-mails as Junk for any reason, a subsequent Hearing Tracker e-mail is likely to end up in your Junk e-mail folder, too, without you doing anything. If you’re like me, you may have just deleted such a Junk-classified e-mail without doing anything to remediate Hearing Tracker’s Junk e-mail status. According to MS Copilot, if you don’t mark the e-mail as Not Junk (and return it to your Inbox) or put hearingtracker.com on your Safe Senders list, all future HT e-mails will automatically be classified as Junk. The Junk classification, which you may have had nothing to do with initiating, will get reported back to the transactional e-mail service that HT uses to send website notifications, and you’ll be made an inactive recipient and not receive any further e-mails from Hearing Tracker to avoid supposedly annoying you and further aggravating the supposed SPAM status of Hearing Tracker e-mails.

So, TLDR (long story short, again), all Hearing Tracker members should be sure to add the domain hearingtracker.com to their e-mail client’s Safe Sender list. If you aren’t sure how to do that, ask ChatGPT, MS Copilot, or Google Gemini how to do that or do a web search for the answer. This advice is for any e-mail service, not just a Microsoft one.

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