Skip to content
HearingTracker
Log in

Warranty service question

This topic is closed.

9 replies386 viewsLast reply

Link to this topic

This question is mainly for the providers here but anyone is welcome to weigh in if they know the answer. I took my Audeo P70-13Ts in for warranty service yesterday and was given a pair of L90-312s as loaners for the next couple of weeks. The audiologist loaded the settings from Target and the aids sound very close but not identical to mine and I’m wondering why this would be. Would loading identical settings on newer devices explain this? I know newer devices mean newer features but I’d expect the basic frequency response to be same assuming the same prescription and fitting formula.

Next question is whether Phonak restores settings onto aids when they replace them or if that’s left to the provider to do themselves when the receive them back? I think it is the latter but I don’t know for sure. I’m hoping that when I get my aids back that they’ll sound “the same” as they did before, or can be reverted to that state without having to manually adjust them. Like I said, the current sound is very close and I’ll have adjusted by the time I get my aids back but as anyone with aids will tell you even a small change throws you off for a bit until you get used to it.

6 people in this conversation4 min readJump to latest

In most cases the factory reset, but your Audiologist needs to check this before handing back to you, so the onus is on them. Lots of reason why the settings are not identical, different platforms is the most obvious,so don’t worry about your repaired models coming back “different” they’ll be the same, but since your already suspicious maybe they won’t “sound the same” in your mind, so what you can do is ask for a printed fitting report from the loners and one from your repaired models, you can then go home and confirm your suspicions, you’ll see exactly what differences were going on if any, cheers

Yeah that’s what I figured. I was just surprised at how much of a difference there is considering it’s only 1 generation different so it has me a little paranoid. In the past when I’ve had aids sent off they came back sounding right but in those cases I wasn’t fitted with loaners of a different model in the meantime.

@libc said:

The audiologist loaded the settings from Target and the aids sound very close but not identical to mine and I’m wondering why this would be

The Paradise generation uses AutoSense OS 4.0 while Lumity generation uses AutoSense OS 5.0. That may explain any difference in sound.

@libc said:

Next question is whether Phonak restores settings onto aids when they replace them or if that’s left to the provider to do themselves when the receive them back?

This may depend on what work is required on your . I submitted a pair of Phonak Lumity 90-RT for battery replacement under warranty and the settings were unchanged. Perhaps Phonak factory downloads your settings prior to beginning the work, then uploads them after repairs are completed. This seems to be a guarded secret.

It is possible that the audiologist set the loaners at first fit which, particularly if he/she performed real ear on the original devices, would explain a difference in sound. As far as Phonak restoring settings, my experience has been they do not typically mess with that unless the unit is damaged beyond repair (L/D). Regardless, the audiologist will most likely save the original Target settings to the repaired devices before giving them back to you.

By first-fit do you mean setting them at 80% of the target prescription? If so I can say that’s definitely not what’s going on here. These sound mostly the same except the low frequencies are boosted quite a bit…very apparent when streaming audio with a lot of bass.

My were sent in because their warranty expires soon, there wasn’t anything wrong with them.

First fit refers to the default prescription that a hearing aid software calculates when you first connect a set of hearing aids. That is, gain settings prior to any fine tuning.

Edited
@libc said:

I took my Audeo P70-13Ts in for warranty service yesterday

I had mine (same model) looked at last year, got identical loaners, the Audi did confirm that when transferring data from one to the other not all setting are transfer for whatever reason, when I got my originals back they were all as previously programed.So I just had to put up with a few minor discrepancies for about 2 weeks, but I could still hear…LOL

A little over 2 weeks ago I dropped off my Phonak Bolero m90 rechargeable aids at the to have the batteries replaced, and picked them up this morning.

Before handing them to me the technician reloaded my previous settings into the aids. I know because I watched the computer screen, and as I do my own programming, I immediately recognized my settings.

They obviously downloaded my existing settings prior to sending them to Phonak. After examining the returned hearing aids, I believe Phonak just sent back new hearing aids. They are in my charger as I write this.

A big shout out for the VA.

Related discussions