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Widex moment 220 not meeting potential

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I have widex moment 220, for my high frequency hearing loss (3-8khz). I’ve been going back and forth because the sound of car turn signal is still inaudible. Tested my aided hearing with youtube videos of different frequency from 3 to 8 khz and everything is inaudible except 4khz that sounds very faint. I feel like im being ripped off because asking Grok it said my level of hearing should have used the power receiver not the M receiver (i have m2r receiver)… how should i proceed… is it common to not use the aid with highest potential, im not even sure whats their reasoning to give me underpowered hearing aid, im used to my right hearing loss being downplayed (bc my left ear is deaf across the board) but i paid $$$ for this… not sure what to do and if anyone here an audiologist that can guve their 2cents if theres a reasoning behind underpwowered aid

my for right is flat 15/25db up to 2k fluctuating depending on tests then 3k: 75db, 4k: 85db, 7k: 105db, 8k: 55db. I dont expect they address the 7k range since i understand its very steep but i should be able to hear the 3k, 4k, and 8k no?

Edited

If I’m understanding this correctly, your fitter programmed your hearing aids, but you’re not getting the results you want, so you consulted an as well. The tool said your hearing aids are underpowered.

The problem is that you’re relying on an AI tool more than a professional fitter, assuming it’s providing you with the perfect answer.

I ran a simulation in Compass GPS (the programming software) using the Moments 220, M receivers, your , and the NAL-NA2 fitting formula (a standard prescription formula). The results are below.

In the simulation, you can see that the M receivers provide enough power for your hearing loss. While they may not be the optimal choice according to the programming software, which recommends the P receivers, the initial fitting does suggest that the M receivers should still work fine.

It’s possible the fitter used frequency shifting, known as the Audibility Extender in the Widex world. This feature lowers high-frequency sounds to a lower range. If that’s the case, the M receivers have plenty of power for this case.

I would visit the fitter, explain the issues, and have the aids reprogrammed. The fitter can swap out the receivers in less than a minute, but the most important step is ensuring the aids are programmed to your satisfaction.

Screenshot 2026-03-26 081705
Screenshot 2026-03-26 081807
Screenshot 2026-03-26 083110

Edited
@dinaprrrr said:

how should i proceed…

You should go back and insist they make further adjustments until your happy with your fitting, and that will include getting them to change to the correct Power receiver’s, you don’t mention what domes your using, but as has been mentioned even medium power could cover your loss, you’d need closed or power dome, custom moulds are much easier to use plus a better fit.

In reply to @OcramSagev

i wouldnt have come here if I trusted more :wink: anyway thank you for the pics, good to know that it’s capable to do that but it doesn’t make sense why the car turn signal is still inaudible, I assume I’d hear lower pitched sounds if it’s shifted to lower frequency.. I already asked for more gain but they seem hesitated and couldnt explain why i couldn’t do that, saying to protect my hearing or something. also for some reason they chose 4 channels as opposed to 10, I’d ask them.

In reply to @dinaprrrr

It does make sense: The aids will do what they fitter programmed them to do.
As @tenkan - “Ask they make further adjustments until you are happy with your fitting”

We try to be helpful here but there are things that can only be addressed by your professional.

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