Oticon Intent Firmware 1.2.1

If anyone could give me the site for fresh Oticon Genie software and updater, I would appreciate

I noticed that between the different fitting systems we run, the W10 machines haven’t downloaded the Genie 2025, which is quite a facelift. The W11 machines are running the graphically clearer version (2025), but the older machines aren’t even calling for it using the Genie updater.

From my experience that more than likely means the older system are compatible with the latest updates. It has always been a sore point for individuals that can’t afford newer systems. Microsoft and Apple as well as Google Android ilare all guilty if forcing people to buy new hardware.

Maybe Oticon is sunsetting support for Windows 10? I wonder if most providers are rushing to upgrade their systems… I am a MAC user but have a Windows11 system for this.

I’ve found that if the updater icon in the system tray doesn’t start that opening the udater directly from Genie program does the trick:

Since I get my aids from the VA, I’m not going to update my Intents, because the VA won’t get 2025.1 until May.

I had W10 Home version and it was able to update to 2025.1 through updater.

I have experienced this cvkemp (see separate post) and am looking for a solution do you have any thoughts or resources?

A email I got a while ago from Oticon.

Thank you for your interest in the Intent ability to receive Auracast transmissions! As we now have more examples for us to interact and research, we are doing extensive testing to insure the best possible interface. At this time we do not have a release date but it will be offered in a firmware update to the aids when the ability is ready. We do not want to push this out without knowing it will be a consistent and successful ability and that requires testing with as many different interfaces that we can.

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Best Regards,

Susan Gonzalez

Oticon Support Team

As an addendum to this, all newer DeMant product that’s now been programmed by the latest iterations of Oasis and Genie cannot be ‘seen’ by older versions of the software. I’ve programmed a new set of Encanta and Intents today on an older W10 machine, but I had to force the update through (Windows notifications had been turned off).
In both instances the SW could not ‘see’ the aids until the update had taken effect.

Might be an issue for those self-programmnig (or intending to go that way) from older versions of Genie/Oasis, coupled with recently purchased Encanta/Intent/Philips aids.

(This has always happened to an extent, but I’ve not seen the aids listed as ‘incompatible with the software’ before.)

@seabeast said:

Curious if anyone else is using a recent Pixel phone with Intents and 1.2.1 firmware.

Yes and yes, but LEA is stable as a rock, and hands-free calls + streaming is great.
I decided after updating to 1.2.1 to forget my Intents, and repair with my Pixel 9, and than I paired the aids with Companion.

@flashb1024 said:

Yes and yes, but LEA is stable as a rock
I decided after updating to 1.2.1 to forget my Intents, and repair with my Pixel 9

Good idea! I tried forgetting and repairing them, then enabling LE Audio, and it worked! But only for a little while. Once I tried playing game (“Bejeweled Classic”, if anyone want to try reproducing the behavior), there was no sound until I disabled LE Audio.

So I guess that’s a clue, but I’m still having problems. I’ll have to experiment more to see if other apps cause the audio to stop.

My intent 1 work fine with my Pixel 9A (Android 16 beta).

I have same problem with some old games but work fine for newer game. Perhaps it is the way how Pixel 9A (or Android 16) handle Bluetooth LE audio. Switch to companion apps and check the lower right button (Stream setting button) of Companion apps. If it is on that’s mean some apps running in background and is connecting the hearing aid. Try shut down down suspicious apps and see if it help.

You could ask your audi to reset the connections in Genie 2, then forget them on your phone, and connect the HAs to your pixel again.