NoahLink Wireless and GN Airlink2

Just received the $46 Airlink 2 but cannot get it to work. I am running Windows 11. The Airlink updater cannot find the Airlink 2. I tried a firmware update from Target and it also did not find the Airlink. Windows Device Manager shows no driver installed and no driver available. I would appreciate any suggestions!

@Seeker4 said:

I am running Windows 11

This could be it, the Noahlink wireless does have a known issue that sometimes it can’t find the driver, but it can be got from HIMSA.

@Seeker4 said:

The Airlink updater cannot find the Airlink 2

Strange, like did you follow the instructions to a T.

@Seeker4 said:

I tried a firmware update from Target and it also did not find the Airlink

I think it needs to be “updated” first tho, Win11 could be the problem.

@Seeker4 said:

Windows Device Manager shows no driver installed and no driver available

Yes as you haven’t updated yet so that makes sense.

This is what I’d do, try the update from a win10 PC, the updater is here.
www.supportgn.com/files/airlink2updater/airlink2updaterinstall.exe13

So you install the updater and get the shortcut on your desktop, and only then do you plug the Airlink 2 in, then right click and this should start the process.

@Seeker4 said:

Windows Device Manager shows no driver

But is the device there at all? My clue was that it showed up as a noahlink wireless. But no driver, as you say. I had to install the driver (from HIMSA) for noahlink wireless. Then the noahlink updater saw it. I updated that way to latest firmware. Probably could have done it from target at that point too. Very fast to have target pick it up once the driver was there.

WH

Hi, I just found out that this cheaper product exists, too bad I just ordered the noahlink

My device manager says Noahlink after plugging in airlink. But when I try to use in smart fit it says I need to update it. I ran the updates from himsa.
Question. When I plug in airlink the green lights come on for bout 2 seconds and go off. Is that normal? I need help please. Thank you.

@Dugy401978 said:

My device manager says Noahlink after plugging in airlink.

That’s good.

@Dugy401978 said:

But when I try to use in smart fit it says I need to update it. I ran the updates from himsa.

But you said it’s already “updated” so I’m guessing your all ready to go, whatever pops up in SmartFit I don’t know, what firmware is the Noahlink?

@Dugy401978 said:

When I plug in airlink the green lights come on for bout 2 seconds and go off. Is that normal?

Yes normal, they’ll glow when connected to your HAs.

So can you confirm you able to connect your HAs okay?

Your screenshot shows I think your “driver” not working, install that and you should be good to go.

https://www.himsa.com/himsa_download/noahlink-wireless-downloads/7

What I get in smart fit.

I wouldn’t be so quick to return it yet, you do not need the Airlink “updater” as yours is already a Noahlink, the first thing you should of done when received it was just plug it straight into SmartFit and did any updates if needed from there, what pc are you using Win11? As yours is already had the firmware update as it’s a “Noahlink” hope you haven’t bricked it … but look it’s a really simple device by nature, unplug and shut down your PC (not a reboot but a complete shut down)and then turn on and start again, open SmartFit and then plug Noahlink in and wait to see what happens before doing anything else.

If you still have an issue, ask @WhiteHat to walk you through, he just did his a few days ago without issue.

Ok thank you. I prob bricked it. A airlink updater ran. Not sure which one. I am lost. I did go to smart fit first hoping it was a Noah link. But smart fit told me it needed updated. Sorry I don’t know how to quote different statements yet like you did. How do I talk to that person you mentioned?

@whitehat are you available to help me? Thank you.

I didn’t have to do any firmware updates on mine so I don’t know how much help I’ll be, but:

My driver in device manager is also dated 2016 so that shouldn’t be a problem

Are you certain the smartfit software is totally closed when you’re trying to run the HIMSA firmware update? Could try rebooting PC to be sure (it likes to stay open in background)

Tried unpluging and replugging the noahlink before running the firmware update program?

Last thing I can think of is maybe try another usb port and/or cable if possible (documents recommend cable should be less than 10ft long and plugged directly to the pc, not through a hub)

Sorry if I’m repeating things others have said or you’ve already tried. Hope you’re able to get it sorted.

I’ve check everything you mentioned more than once. It seems Installed if I look at device manager. But when I click fit patient in smart fit I get a msg that noahlink needs updated. Telling me to go to himsa. I’ve downloaded everything on that page. I’ve tried them all. Clearing everything each time. I’ve uninstalled from device manager. It pops up when I plug Noah back in like it’s installed. Are you using the may 2025 smartfit update? I am. Maybe I should uninstall and go back to older version.

@Dugy401978 said:

Are you using the may 2025 smartfit update? I am. Maybe I should uninstall and go back to older version

That’s not a bad idea, just to see what the older version gives on that pop up, and plus you can try Phonak target software because I think that’s what WH used.