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Hearing Aid User Survey for 2026

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Edited

🧠 Your Voice Matters! Help Improve Hearing Aid Experiences

We’re inviting you to participate in an important new survey by Hearing Tracker, Inc., in partnership with the University of Colorado Boulder audiology department.

This survey is all about you and your experience navigating hearing loss and hearing aids:

• What’s worked?
• What’s been frustrating?
• What could be better?

Your honest feedback will help:

✅ Improve consumer education
✅ Influence hearing aid industry practices
✅ Support academic research
✅ Help others on their hearing journey

👉 No personal info is required, and we’ll share the results overview right here with the group once it’s available!

📝 Take the survey now879 and be part of shaping the future of hearing care.
:backhand_index_pointing_up::backhand_index_pointing_up::backhand_index_pointing_up:

Thank you for your time and insights—you’re making a real difference!

36 people in this conversation23 min readJump to latest

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Yeah sorry about that, there was a decision made at some point that we’d keep this to USA only due to the scope exploding. As you can imagine, it’s hard enough to try to include every option imaginable just for one country (the US market is complex). I apologize for not saying that up top (will fix).

“Other” is always a good catch all for the non-USAians. Maybe even an optional text box for it. The stats will say other and the freeform textbox will just be added detail. I guess it depends on what the actual survey intent is. I can of course understand that a survey with lists of detailed answers can’t reasonably possibly cover the entire world. Thus…“other”. Much of the rest of these surveys are general, non-country-specific questions.
There are quite a number of non-USAians actively participating here. I could put in my usual 90210 but then that would give a stat to that zip code. Again, other. It’s still a statistical result.

Alright, I made a few changes to accommodate international data. Basically made the zip code question conditional on being a US resident, otherwise it just asks what country you’re in. Most of the questions allow “other” input, so it should be fine (the default options just won’t always be relevant to folks outside the US). If you’ve already started the survey, you’ll need to start again11 to see the new format (due to versioning). Thanks for the feedback!

Happy to fill this out. Odd to see nothing is specifically asked (as far as I can tell) about self-programming or access to tools, “mail-ordering” as an option for purchase or how often our needed repairs, and those costs. I was totally confused by the final question (maybe not being a native English speaker?) Also, there is a question to rank what delayed the acquisition of my HA- I struggled to choose “nothing”…

In reply to @Speedskater

@Speedskater said:

Several of the questions need a “Not Applicable” box.

The survey is designed to skip questions that aren’t relevant, like questions about hearing aids for people who don’t own them yet. Looking at the survey now, I can see we have a rating question that requires people to rate android and iphone features, so that one is a clear issue. Here’s the full survey22. If you wouldn’t mind taking a look and telling me which ones you had an issue with, I would be super grateful!

In reply to @RobHooft

@RobHooft said:

Happy to fill this out. Odd to see nothing is specifically asked (as far as I can tell) about self-programming or access to tools, “mail-ordering” as an option for purchase …

Thank you Rob. As you could probably tell, the survey is already on the longish end, so we did have to prioritize. We may do a follow up survey about self programming, but I would assume this is way less than 1% of the general population (likely a bit higher here on the forum). We do ask this question though: “Did you purchase your hearing aids in person or over the internet?” and one of the answer choices is “Over the internet with home delivery of product (no professional fitting)” … So that is where I would expect the “mail order” folks to end up. Are people still ordering out of catalogues? Perhaps I need to add an option for people who dial a 1-800 number from a TV ad?

@RobHooft said:

how often our HAs needed repairs, and those costs

I like the idea of adding something about this… Let me think about that one. I will probably add a question or 2 today.

@RobHooft said:

Also, there is a question to rank what delayed the acquisition of my HA- I struggled to choose “nothing”…

I will find a way to make this question optional.

Tanks again!

I think of the term mail-order as getting anything that will be delivered to you via courier or mail or company delivery however which way you ordered it ie. sending off something in the mail, or calling, or online etc. To me, it’s about the receiving, not the picking up.
Look at you and your UK spelling of catalogue :slight_smile:

@z10user2 said:

Look at you and your UK spelling of catalogue :slight_smile:

I live in New Zealand these days, so sometimes I get mixed up!

I’ll add another option that captures the mail order folks more flexibly, thanks.

Edited

In reply to @AbramBaileyAuD

@AbramBaileyAuD said:

Looking at the survey now, I can see we have a rating question that requires people to rate android and iphone features, so that one is a clear issue.

Actually it look like Not Applicable was already an option, but required a scroll over… I will see about making the container wider:

image

UPDATE - Fixed:

image

Is the full zip code still required in USA ?
Perhaps just the State, could be required. OR the first three digits of the zip code ?

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