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ReSound Vivia 9s and AI Background Noise Elimination (Just not that good and need help to disable abroad!)

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I have the ReSound Vivia 9s in both my ears, and it seems anytime I go to loud environments, windy, restaurant or bar, mall, or even movie theater, it automatically changes my audio modes to maybe noise cancel or something that sounds like a microphone on the hearing aid itself.

For example, when it’s activated/switched… if I touch my right hearing aid microphone, I hear it on my left, like they are a synced microphone, and it almost sounds like I’m using my multi-mic in microphone mode. It makes for a horrible hearing experience.

A hearing aid provider I met in Singapore while traveling mentioned the following to me: “Well, Vivia uses , so it will automatically choose the best setting that eliminates background noise. Hence, you are experiencing the periodic switch when in a noisy environment. I believe the AI setting can be disabled. Just tell your audiologist that you prefer not to have the AI.”

The problem is that I am not in the USA where all my doctors are, i am in Philippines and I am now exploring consideirng I am a computer programmer/tech nerd, I did buy and have a NoahLink Wireless shipped to me here and I’ve always felt that I could figure out the software myself since I’ve watched and always asked questions to the audiologist since I was 5, to understand my hearing aids better growing up.

Long story short, I was wondering if anyone else had experienced this and was able to fix it? I am also looking to download the latest version of the ReSound Smart Fit if anyone has a copy to share to help start my DIY journey now that I have the hardware.

All commentary welcome!

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A web search says you can diminish or disable the driven feature(s) of your choice using the Resound Smart 3D app on your phone or tablet.

Edited
@TheDeafGentleman said:

anytime I go to loud environments, windy, restaurant or bar, mall, or even movie theater, it automatically changes my audio modes to maybe noise cancel or something that sounds like a microphone on the hearing aid

Perhaps one of the features

  • Adaptive Directionality → instead of 360 AllAround choose different strategy like Omni, Spatial Sense, Soft Switching.

Or

  • Noise Tracker II needs changed, adjusted.

See Resound features explained
https://pro.resound.com/en-us/research/features-explained38

IMG_20250801_121501

IMG_20250801_121755

Some features on Vivia 9 are not available on Vivia 7 or Vivia 5.

Resound Vivia , Savi features

Welcome to the forum, great your giving a go, please be sure to research and read the user guides before starting your DIY projects,as it’s very helpful for setting up the first time, yeah could well be the , intelligent focus, as this change the microphone direction, when happens next try opening the App, this should show what the microphones are doing, plus what @firenzel mentioned, in SmartFit I’d try Intelligent Noise Tracker feature settings.

Edited

I dont think its the . Unless im wrong, AI is only activated in the Hear in Noise dnn setting. But i could be wrong.
First look in your app and make sure you have “auto activate favorite locations” off. Sometimes ive seen it default to being turned on when pairing. This will change what program your in by location. Probably not the issue, but thought i would mention.
Then look in SmartFit and see what directional setting you are set to, like omnidirectional, , etc. These settings will greatly change how and what they sounds they deliver. There is also a “soft switching” option, and i believe you can adjust how fast or slow they “switch” directions searching or eliminating sounds. I perfer an omni-directional sound myself. I actually use my Outdoor program more than the All Around program because i like to hear all sounds, not only what the aid wants me to hear. It bothers me when noise suppression kicks in unexpectedly or suddenly the aids want to focus on sounds i dont want to hear, or mute sounds i do want to hear. Other times i like the aids to take over, like using the Hear in Noise program. Attached is a brief description of some if the directional settings in SmartFit.

Screenshot_20250730_160835_Google

Screenshot_20250730_160803_Google

@Jinxed said:

AI is only activated in the Hear in Noise dnn setting.

You are wholly correct. The only works in the Hearing in Noise program and then only if “Intelligent Focus” has been selected by the audiologist at the time of fitting.

Thank you all for your input - it’s been incredibly helpful/insightful in getting to the root of this issue.

I’ve attached screenshots from my Smart 3D app that show the current default settings. The automatic audio switching is occurring despite these configurations.

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I’ll be making adjustments to the hearing aids using the Smart Fit software later this week once I’m settled into my new location, and I’ll report back with any updates.

In the meantime, if anyone has additional insights to share, I’d be glad to hear them for further context.

Yes, the adjustments you probably need will only be available in SmartFit. Remember you will need a PC or Apple computer with Windows for the Noahlink Wireless/SmartFit to connect. First make a copy of your current settings for backup. That way if you screw the pooch doing adjustments you can revert back. Then you can tinker away with adjustments. Also remember to turn off bt. There was a free educational website, but now it may have a pay wall, but Audiologyonline.com9 was great for learning SmartFit basics. They had videos from beginner to advanced programming courses. Best wishes

I hope this link works. You can watch the preview of this course then register to get free access to lots of other courses on smartfit or basic audiology. No paywall still.

ReSound Government Services: Enhance Your Fitting Experience | 40543 Course...16

This course will introduce ReSound Smart Fit 2.1 updates for an enhanced fitting experience. Steps for a First Fit will be reviewed and fine-tuning adjustments discussed.

From your original post … it sound to me like you may have a or set of aids
I have a pair of Vivia 9’s and never get the right side sound in the other ear

All recent Resound aids do pass sounds from one ear to the other. It’s part of how the microphone steering system works. The Vivia 9s do have this. I know from my own experience of them. But it depends on the settings and on your loss as to whether it’s noticeable.

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