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Getting myphonak to connect with Pixel 7a

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Edited

I spent about 4 hours today trying to get my Pixel 7a reconnected to my M90-312 hearing aids. I had then working at one time but after a change of ear buds I could never get the combination to work again. I tried every combination of reboots, uninstallations and fresh batteries that I could come up with but nothing worked. I even used two different set of aids. I could sometimes get the left and right low energy channels connected but could never get that third channel connected. When I did get the two low energy channels connected there would be no incoming sound. Does anyone know how to lick this beast?

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Edited

Sounds like you’ve got the myPhonak App connected but just need the other connection to stream audio and calls.

You need the third connection.

My default it’s the R Aid.

IMG_3559

Edited

In the Bluetooth section of your smartphone you need three (3) Phonak Bluetooth devices paired.

The two low energy bluetooth LE_R / LE_L are only for the remote control features of the MyPhonak app. This two connections are not for sound/streaming

For the sound streaming you just need the third Bluetooth R-M90 that is for the sounds (calls and streaming music/video…

The pairing needs to be done one time only.

Something else is to turn off Bluetooth on all devices paired with those aids except the one device you are using.

You must delete all previous pairings first.
Reboot
Pair via Bluetooth search, it will find 1 aid.
Open app, and delete HAs, then you should be able to pair the aids in the app.

In reply to @PeterH

While I was trying to figure out how to do the last step in your instructions the aids suddenly started working. I’m not sure exactly what I did.

But anyway thanks to everybody who commented. I recently had a stroke so I am having to relearn a lot of stuff.

Edited

You need to go in to the Bluetooth settings of your Pixel phone to connect the hearing aid to stream audio from phone to the hearing aids. Because Phonak uses Classic Bluetooth for audio streaming. The MyPhonak app is not involved in the audio streaming. The MyPhonak app is no help for the streaming issues ! The phone need a direct connection to one of the hearing aid (in most cases it is the R- right hearing aid side) and the App is not included in the audio streaming.

MyPhonak App is just a remote control for other features of the hearing aid. Like volume changes, or programm changes. And the App connects to/uses two different bluetooth Low Energy (LE-L/LE_R) devices (one for each hearing aid). But these are not audio streaming devices.

If you want to solve the streaming issues you have to have a look in the bluetooth settings of your phone.

The screenshots are taken from a Pixel 8

  1. Open Settings on your Pixel 9a. Tap the → Gear icon

Screenshot_20250802-203633

If you can’t find the Gear icon , swipe up to open the App drawer and drag and drop the Gear icon on your home screen.

  1. Tap on → Connected devices
    Screenshot_20250802-203829
  1. If you already paired your hearing aid , then you should see here an entry for your Phonak device.
    Note: the symbol should look like a head set !
    Note 2: The name of your hearing aid will be different , and also may start with “R-…”
    Screenshot_20250802-203830
  1. Tap on the device name to connect to the device
    Screenshot_20250802-203830-1

  1. Tap the gear icon

    Screenshot_20250802-203830-2

  2. Tap Audio device type

    Screenshot_20250803-111218

  3. Select Hearing device: Tap on Hearing device

    Screenshot_20250802-204705

  1. If it show " + connect " → tap on + Connect to connect to the hearing aid.
    Screenshot_20250802-204758
  1. If you want to rename the entry → Tap the little pencil symbol
    Screenshot_20250802-204621-x

Here is the link to Phonak’s guide
Connecting Phonak hearing aids to Bluetooth on Android smartphone

To connect Phonak hearing aids to a Pixel 9 using the myPhonak app, ensure Bluetooth is enabled on your phone, restart the hearing aids to activate pairing mode, and then follow the app’s instructions. The app will guide you through the process, including restarting your hearing aids and connecting them to the app.

Here’s a more detailed breakdown:

  1. Enable Bluetooth:

Go to your Pixel 9’s settings, find Bluetooth, and make sure it’s turned on.

  1. Restart Hearing Aids:

For non-rechargeable hearing aids, open and close the battery doors. For rechargeable aids, power them off and then back on (consult your hearing aid instructions for specific details).

3.Open the myPhonak App:

If you haven’t already, download and install the myPhonak app from the Google Play Store.

  1. Start Pairing:

Open the myPhonak app and tap “Pair device”.

  1. Follow App Instructions:

The app will guide you through the rest of the pairing process. This may involve selecting your hearing aids from a list, accepting Bluetooth pairing requests on your phone, and potentially restarting your hearing aids again.

  1. Complete the Process:

Once paired, the app will confirm the successful connection and may offer optional settings for phone calls and streaming.

Troubleshooting:

Location Services:

Ensure location services are enabled for the myPhonak app during the initial pairing process.

internet Connection:

Make sure your phone is connected to the internet (Wi-Fi or cellular data) during pairing.

Multiple Devices:

If you have two hearing aids, ensure both are powered on and visible to the app during pairing.

Bluetooth Menu:

You may see additional Bluetooth connections in your phone’s settings starting with “LE_” which are used by the app.

Re-Pairing:

If you encounter issues, try unpairing and re-pairing your hearing aids.

Software Updates:

Ensure your Pixel 9 is running the latest Android version and that the myPhonak app is up to date

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