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Intermittent Volume Drop in ReSound Nexia 9

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I hope this isn’t repeating something I missed before posting.

I’ve had my Resound Nexia 9 hearing aids (my first pair ever) for about 18 months. They were great at first and I was surprised at how easily it was to adapt to them. They did exactly what I wanted, making the beginning sounds of words clearer (Sh, Tr, Th and so on) I work with kids and hate having to ask them to repeat something, especially if it’s sad or scary. These fixed that problem beautifully.

The problem I’ve had is that when I am streaming something, music or a phone call, the volume in one or both will drop off for no reason. They tried to repair them twice and eventually replaced them both. They were working just fine for the past 6 months, but I now I am having similar difficulties. The volume can drop off in one or both while streaming for no reason. I thought they stopped completely, but when I pull out the working aid, I can faintly hear whatever I am streaming. (Like a drop from 7 to 1 on the volume) Additionally, now whenever I put on my glasses (and the arm of my glasses touches the hearing aid) the volume will also drop off. I have found that if I stop what I am listening to and press play again, the volume returns, but it doesn’t always last.

The problem is more difficult because my hearing loss is very minimal, just to improve volume and clarity, which seems to be working fine, but I can’t really be sure that I would notice if it happening when not streaming and just talking.

I know many people have said the streaming is not reliable on these units, but I was wondering if there were any suggestions. I feel like I will need to take them out and wear AirPods if I want to listen to music or talk on the phone without interruption and that is ridiculous for so many reasons, the incredibly inflated price being at the top of the list.

Thanks

Could there be damage on the wire leading from the body of the hearing aid to the receiver in the ear?

I wear glasses too, and I’m always amazed at how the finish on my glasses is wearing off where they rest on that wire, but the wire itself still seems fine after two years.

I suppose that is possible, though it appears intact. I’m just realizing that the issue when putting on my glasses is only on the left ear.

Thank you for you reply.

My intermittent hearing loss/volume/gain in the right has occured 3 times, the most recent just 5 months ago. Each time i have to go without as the HA has to be returned to a repair facility. I’m in FLA so humidity may be an issue and I use a dehumidifyer, but none of this came up in my research when I switched from another brand. I’m especially concerned about when the warranty expires next year. Frustrating. I have to use molds.

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