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Nova and Roger Select/On or iN or whatever...

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Hoping someone can help.

I’ve read most of the Untangling post and I’m no clearer.

I got given 2 nova heating aids by the NHS during COVID after they lost my previous hearing aids (with connected audio shoes and cube things (which I think were Roger X’s). I’ve no idea which model of there are different ones, but I certainly do not have a multi-function button, only volume buttons.

At that time I was told my roger select would no longer be compatible and that I now required the roger on/in (not sure what it’s called), which I then got.

Last year when I was getting routine maintenance done at the audiology department they switched my left hearing aid for a new one. They told me they’d transferred everything over from the old one. Several days later I went to use my roger equipment to find my left hearing aid no longer connected.

Question:

  1. is it likely they didn’t transfer the licence/programme/whatever over or are they no longer talking to each other? Or is there likely to be some other problem?

  2. is my roger select definitely no longer compatible? If it is compatible how do I get the licence/programme/whatever to connect?

  3. if (2) is possible then can I connect the select and the on/in the both my hearing aids? Or could I connect just the select to one and the on/in to the other?

  4. Also, can someone please explain what people are talking about with the roger 02 or roger 03? What’s that about?

I’m really confused…

Thanks

Edited

The Roger On and the Select are interchangeable and require the same Sonova licenses. If the Roger works with one aid the Select should work with the same aid. With respect to the aid with the missing license we need to know if either the Roger On or the Select are “IN” models. That would be in the model name printed on the device. In any event the dispensing audiologist should be able to re-install a missing license.

The v3 is the newest Roger model. There are not significant differences between the models. If you were asking about 02 vs 03 licenses, the 02 is used in educational applications but both 02 and 03 work with the Roger On and Select.

Did you try to pair the new aid that won’t connect with the mic?

You should be able to see license status for the Roger receivers in the phone app for the aids. If they each have a license, pair them up and you should be in business.

WH

It sounds like they didn’t put a Roger Licence in the replacement aid. They may not have noticed that it had one in the first place. Audiology may be able to put that right. When they said they “transferred everything over”, they will have been referring to the programming. They almost certainly will have been “paired”.

I used to have Novas, and I have a Roger Select and a Roger On, and they both work fine.

Edited

From what I’ve read on here NHS don’t touch Roger.
If you were lucky enough to have a licence installed then like @PeterH says they have probably lost it.
Which clinic do you use?
@Zebras is our resident expert On NHS and Roger.
If they Nova M then they are capable of having roger direct which is the replacement for the old shoes and cubes. Roger direct is what Phonak call their licence system.

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