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SUCCESS- connect phone landline to phonak tv connector for calls

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Hello,

I wondering if someone can help me with the set up. I have phonak naida l90-up hearing aids, just got them three weeks ago.

At my work, we have the Cisco 7841 landlines (not Bluetooth) and I want to hookup to the phonak tv connector. Number one- I work in a very loud busy environment and unfortunately apparently I cannot use the app to mute surrounding noise while on phone (app disconnects while on Bluetooth calls) so Bluetooth is not ideal. The tv connector however streams clearly into my hearing aids and I have the ability to decrease ambient noise and so I want to hook it up instead. I’ve searched the forums and found similar answers for computer or cellphone set up with tv connector. I got the telephone rj9 adaptor to female aux cord. The rj9 plugs into the headset jack and then I used an inline mic aux to connect it to the tv connector (which is what I saw someone do for their cellphone). I can hear them but the caller cannot hear me.

Has anyone tried this with a landline and a tv connector? If yes, how did you make it work?

Thank you

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That’s because the tv connector (TVC) is audio out, not bi-directional. And it would seem that the aids don’t allow mic input while using the TVC. So is there a doodad that can have audio and mic out of the landline and connect the audio out to the TVC and a separate mic to talk into. That I don’t know.

Does that adapter have mic capability? It might be possible to split out the features that way.

The 8800 series has bluetooth. Maybe your employer could spring for that to accommodate your needs.

@z10user2 said:

The 8800 series has bluetooth. Maybe your employer could spring for that to accommodate your needs.

I second that suggestion if your work phone system will support other phone models - I had a Cisco 8851 phone at work before the University of Arizona switched from a Cisco phone system to Zoom. I was able to use an Oticon ConnectClip and my Oticon aids as a bluetooth “headset” for the 8851 - the ConnectClip has a “directional” microphone and translates the classic bluetooth from the phone to required by the Oticon aids. As your Phonak aids can act as a headset without an intermediary device like the ConnectClip, I expect they would connect directly to a phone that can support a bluetooth headset.

I don’t know if you can use “headphones” with large cups that seal around your ears while wearing your aids without feedback. If so, a headset with passive noise reduction (or possibly active) and large cups might work for your noisy environment if the headset includes a noise cancelling mic with decent performance. That headset could be wired and then you could possibly use that with any phone that allows a headset connection rather than the normal phone handset.

@Leoknits said:

I cannot use the app to mute surrounding noise while on phone (app disconnects while on Bluetooth calls) so Bluetooth is not ideal.

Maybe not entirely muted, but you can change the mix of ambient sound in via the mics by using the buttons usually used for volume changes. Get a solution!

WH

For Cisco desk phones, many people use a Plantronics/Poly headset interface or EHS cable so the phone sees a full headset. Another option is a Roger On iN or Select iN with the right cable, which streams calls clearly into your Phonak aids

How can a Roger be used? Media cable doesn’t provide for mic. If you went with a v3 Roger on, and used a usb connection via a computer, that would work. I just don’t see an obvious config that I expect would work.

WH

I’ve used the Roger and docking station for work Teams for years but I think it uses the laptop mics for my voice?

I’ve never know the Roger to pick up my voice so that’ll be good if there’s a way.

In reply to @WhiteHat

You’re right @WhiteHat ! The Roger dock only brings audio in and won’t send mic audio back out. To get a two-way path with a Cisco phone, you’d need to keep talking into the Cisco handset while using the dock for listening more clearly, or add a Plantronics/Poly headset interface that can split both directions.

Hi all!

I found my solution! I took all the information I learned and now I can use the landline via tv connector! This is amazing because I can completely mute outside surrounding noise via the tv connector program in the MyPhonak app.

The picture below is the setup- just plug into the headset jack of the phone and plug the tv connector to power and voila! I did need to use the pc adaptor piece that came with the microphone. See the second picture- I unplugged it from the aux splitter.

IMG_2695

IMG_2697

Part 2: (I cannot seem to add text below pictures)

So I got a rj9 to female aux splitter - one for the mic and one for the tv connector. See picture 1 for the one I got- keep in mind to check the back of your phone as the telephone jack could be different than rj9 (could be rj11). Plug your mic in and use the aux cord that comes with the tv connector to connect the tv connector.

Second picture is the mic I bought that came with a “pc adaptor” which I needed to use. Hope this helps anyone who had a similar idea for landlines

IMG_2700

IMG_2699

IMG_2698

In reply to @Leoknits

Nice find.

The volume trick is what I do on planes. I press the + all the way up on the TVC which lowers ambient. And then I put on headphones that have a modicum of sound suppression. I then don’t need to output so loud from the source.

Hey z10user2,

I don’t know enough about the technical aspects of it- but I added a picture below that explains/gives name of the adaptor - TRRS to TRS adaptor. The mic didn’t work until I added the adaptor it came with. Is this what you were asking about?

IMG_2699

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