Actually, the audiologist suggested their in office technician try and clean them first for a charge of only $44. They said that if the technician cannot resolve the problem, and the problem was an internal one, then they would have to send it to the manufacturer.
They are about 4 years old and have never been sent in for extensive cleaning. Both have new receivers and speakers. So I’m the one thinking that the problem is probably going to be an ‘internal’ one, and if that is the case, the audiologist says it would have to be sent off to the manufacturer.
Perhaps the tech can get the job done in office, but one has completely stopped working and the volume control is all gummed up and not working either.
I’m just trying to educate myself on all available options prior to trying to get them cleaned.