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Phonak Target infinio sphere connection problem with one HA

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Actually it’s the same, is used for the App and Noahlink wireless, but still strange that both you guys got this problem just recently.

I have an update that hopefully helps those with similar connection issues. As my independent audiologist had exactly the same connection issue, I did not put great hope in a computer change, but I tried anyway. I bought a cheap late 2018 MacBook Air (A1932, Intel CPU) and installed Windows 10 under VMWare Fusion (free). Phonak Target installed fine, Noah Wireless 2 was also instantly recognised without having to install drivers separately. Much to my surprise, connection and setup change uploads to both worked instantly. So it was the old laptop (Panasonic Toughpad) after all. I have a hypothesis: it could be that the NW2 draws unusually high power from the USB port, and the onboard USB ops some laptops don;t provide quite enough - and so it works-ish, but not for connecting to both HAs. I may have used a powered USB hub when connecting first with the same laptop.

Very glad it works again. And the MacBook Air with WMWare is much faster and a much nicer device to use, for less than an underpowered cheap native Windows laptop.

In reply to @tenkan

I visited my audiologist today. She experienced the same problem with not being able to connect the left . Since the black case is available now and I was promised a free chance of casing she just sent them in to Phonak and let them sort it out.

That might mean we’re never know what the fix is. I also heard new devices are being shipped with new firmware with better bluetooth stability ( she understood it related to streaming) and improved Spheric mode.

Should be 2 to 3 weeks till I get my fixed or new devices.

In reply to @Sneak

Interesting. I tried it on several ports on my fixed Windows pc and on my macbook through usbc-usba adaptors. Not sure if I tried the powered usb hub as well. I don’t have my anymore so I cannot test that hypothesis anymore.

Yes, I got spheric loaners. Which is a good thing because I am presenting on a meeting tomorrow followed by a network diner and some drinks in Brussels. I would not enjoy that without Spheric mode.

@PeterOo said:

Yes, I got spheric loaners. Which is a good thing because I am presenting on a meeting tomorrow followed by a network diner and some drinks in Brussels.

Oh that’s great, yeah it’s important to be able to converse in these times, be merry.

I got my back. No information what they did. I also had my cases changed for satin black which was not available before. So it is possible the just gave me new devices. No way to check.

The new firmware totally fixed streaming for me also.

Serial numbers have not changed, but I had my right replaced before and they just copied all settings including serial and link information to my left HA. So I don’t think the serial number not changing says much.

The firmware update did also appear for mine and worked fine. Fitting still works well, including running remote fitting with my iPhone making the connection now. Also pleased the feedback test in is now much shorter and less painful. stability has indeed improved but they are very keen to connect to everything now so not always a plus. Wish I could turn streaming off in the app so that none of my paired devices would be able to connect to the when I don’t want it. Using Active Vents makes the random changed to streaming mode somewhat irritating,

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