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Inherited Phonak Audeo L90

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Hi, I am new to hearing aids and I have inherited a pair of Phonak Audeo L90. I have tried them and they help but they are not tuned for me. I have tweeked a few settings with the phonak app, which helps but I’d really like to tune them with Phonak Target. One audiologist advised that they may have a password and be locked unless the password is known. The original supplier was Specsavers UK. Does anyone know if Specsavers normally lock their and, if they do, does the Target software allow me to factory reset them and clear the password? BTW I did call Specsavers to see what it would cost to retune them for me but they said it is their policy not to retune for a different person – strikes me as a money racket! Thanks for any advice

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Hi there, great your willing to give a go, yeah those Specsavers are a scam, they do lock their , however one member has confirmed that a factory reset is possible to “unlock” them!

Here’s how it was done using Target select Trial and Tools option, then Reset/Stock Mode, then Reset Hearing Aids to Factory Setting, then Reset.

Yes, but I meant trying to reset to factory without putting the code in, can that work, and then connect to target without having to put the code in for future programming.

They are just greyed out in the software as incompatible with the version of the software

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