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Looking to have Relate 4.0 hearing aids calibrated remotely

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Hello Forum, I am currently living overseas, where there is no audiologist with the necessary software to calibrate my pair of Relate 4.0 hearing aids. I am seeking a solution to this issue. I have a recent and would like to contact a professional who can, if at all possible, calibrate them remotely. Thank you.

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Yeah so those are rebranded Unitron models, so possibly they are locked to UnitedHealthcare, but you’ll need the hardware interface Noahlink wireless programming device and TrueFit software for .

Thank you for answering. I do not know how to use the hardware interface, such as the Noahlink Wireless programming device or the TrueFit software, for purposes. I would like to contact a professional who can remotely calibrate these hearing aids, if that is possible.

Oh sorry in that case you might be out of luck, as I believe any Audiologist would need to have set this “remote support” up on their own PC first, is the App not helping out with some minor adjustments in the meantime.

Let me see if I understand. You mean that, before remotely calibrating my hearing aids, the audiologist who first fitted me with them would have to have set up this “remote support” up on their own PC first? Thank you again for your answers.

I don’t think it is setting up the remote capability, but that you can’t do remote programming on aids that haven’t been programmed locally.

I was saddened to find out last week that my audiology clinic no longer supports remote adjustments. This may be a straw leading to the camel’s back having an issue. My audiologist has also moved on. Ugh. I suspect she took a position closer to home now that she’d gained some time in the system.

WH

In reply to @WhiteHat

@WhiteHat said:

I don’t think it is setting up the remote capability, but that you can’t do remote programming on aids that haven’t been programmed locally.

I was saddened to find out last week that my audiology clinic no longer supports remote

Hello WhiteHat, when I was first fitted with my hearing aids, I believe the audiologist programmed all the settings using his system. The problem is that this audiologist has stopped responding to my emails regarding this issue. Does this mean that only he has the capability to program or calibrate the hearing aids since he was the one who initially programmed them? I currently live overseas and am unsure about what to do. Would it help to FedEx them to an audiologist in the US to start over? Thank you.

Can’t you find an audiologist near you ?

You could message one of the audiologists on this site and ask if they could do it .

Hello GrayGhost, I currently live in Argentina and cannot find any help here with this issue. Could you please send me the link to locate the audiologists on this site? Thank you.

Could you please send me a link to where I can find those two audiologists within this forum? Thank you again.

In reply to @GrayGhost

@GrayGhost said:

ready to get a Noahlink

Got one some months ago, by jumping on a deal someone here pointed out. Less than $50, it was a sweet deal if you don’t mind flashing devices to get things up to date.

But I’ll stick with the audiology clinic for now. They have given me everything I’ve asked for without any struggle. Except the remote session…..

WH

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