Yea, I’d screwed up, I was well aware of the return date, should have listened to my wife. I believe it the six month mark I had only had to get them repaired once, maybe twice, tried to be optimistic that resound would get to the root cause and solve the problem permanently. That didn’t happen for over a year. Even now my right one gives other issues.
My post was my own personal experience, it started out great. But moved into frustration and aggravation. Most of the dispensers were good and patient. It really was one bad apple that aggravation. I don’t want to dissuade people from Costco.
I’m not happy that I’m blowing the kind of money that I am on my next pair, I have high expectations, they really seem to be the best place in town. I have the money, and portion will be paid by insurance.
My first hearing aids were Oticon Epoq that I bought for $6000 probably 14 years ago from an audiologist. They were okay, but I seldom wore them. This past year I had the BEST fitting at Costco. The lady was fantastic and extremely knowledgeable. I walked out with a new pair of Jabra Enhance 20, well a couple months went by and I upgraded to the Jabra Enhance 30 which I found to be better in noisy environments and don’t have the same microphone problem as the Jabra 20. The bottom line I saved many thousands and have a pair of hearings that I wear and enjoy.,
It was framed as a suggestion that they consider changing the title (not the content) of the topic and apparently made because op says “I don’t want to dissuade people from Costco”. Not what I’d call censorship.
That was me …. I did not want to create controversy due to my misunderstanding. I should have read the thread in detail before writing my post (which I did later)
I’m still hopeful that the OP might consider my suggestion.
This is a truly splendid forum, which is very helpful and collaborative. Fairness is key, IMHO, and I hope that I can be as gracious as you are in supporting its helpfulness and professionalism. Thanks again.
My experiences (2) are that they discourage those with more difficult hearing losses. The audiologist I use now works with more difficult losses and spends way more time with people. Twenty years ago when my hearing was much better, Costco refused to give me a trial. Perhaps the large discrepancy bet ween my two years then discouraged them but I had an done to rule out acoustic neuroma.
I recently tried them again and they didn’t want to give me a trial after seeing my .
I tell people that if they have a mild or moderate loss Costco is a good choice but I can’t recommend them for anybody that has a more complicated loss.
They see a large volume of people and can’t (won’t) devote the extra time to those who need more care.
Costco now sells devices (they started very recently recently) so maybe it was a policy before not to accept patients with very severe/profound loss. I assume that the fitters are trained to program these devices for severe/profound loss .
I disagree with this, Costco can and do fit severe profound losses, all their (and now ) can be fitted with P and UP and custom moulds, sure your gonna come up against a fitter who just doesn’t want to deal with it, but this can be said from any clinic, their all trained to fit any losses,the main problem the clinic comes up against with profound user’s is it’s hard to get them to accept that HAs are just an Aid, so these users seem to want more from them, as they chase their shadows in getting them “dialed in” or the perfect fit so to speak, I remember reading an article, a survey where severe to profound user’s were the most just dissatisfied with their outcome with using HAs.
Costco can and do fit severe profound losses, all their RIC HAs (and now BTE) can be fitted with P and UP and custom moulds, sure your gonna come up against a fitter who just doesn’t want to deal with it,
If a person has severe/profound hearing losses in both ears that are similar to each other I agree with you. But if each ear has different hearing losses it is a much more difficult loss to fit, asymmetrical. Sometimes it’s a medical issue too.
I think this could be what he is talking about. Costco tends to walk away from these odd losses.
Agreed. In this case Costco is one of the odd businesses that admit that they are not capable of dealing with your issue and don’t want to waste your or their time.
My hearing loss is not complex from my understanding, but I’m no audiologist. It’s fairly flat across the board, mostly moderate.
I’m mostly disappointed that Jabra still hasn’t really been able to make my EP20’s good, my plan is to send them in when I have my next pair. I’m also disappointed that Costco couldn’t get me hearing decently, you would think that me, with a fairly simple would be able to get premium hearing aids like the EP20’s to the point where I would at least not struggle to understand what people are saying in a fairly quiet environment. Instead I say “what” a million times a day.
End result I’m going to pay out my rear at a local audiologist, one that has a 5 star google rating going on like 10 years. I will be paying way more than what I did for the EP20’s. I know I’m going to be getting a pair of hearing aids that will most likely be sold at Costco in a year or so. I’m thankful that I can afford it. I know that what I’m paying for isn’t so much the hardware, it’s the expertise of a top audiologist that I expect to be patient with me and will work with me until I am satisfied with the new hearing aids and give me great service down the line.
I really am happy Costco is an option. $1600 is still a huge chunk of change for most people including me, if it weren’t for Costco, most would be stuck paying audiologist prices or settling for . Being able to hear people talk to you should not be a luxury like most insurance companies and the US government see it.
For the dude that gave me a hard time, I hope he gains some more knowledge about programming hearing aid, learns how to be more patient with patients or decides that he’s not cut out for the department and moves on.
I am in my first month wearing my Costco Rexon .
My hearing loss was moderate and I was pleased with the professionalism of my fitter.
I agree with other posters that Costco offers a more affordable option for Hearing Aides. A more complicated hearing loss may not experience the satisfaction I have had.
I just know I am grateful to be able to hear the little things once again. With my limited knowledge of Hearing Aides, I am able to fumble along getting them positioned correctly in my ears as well as cleaning and charging. The basics I have mastered.
