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Returning Rexton Reach to Costco, what next ?

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I Replaced my 6 year old Resound Preza's with the Rexton's two months ago but have had problems from the beginning and now tired of fighting iPhone 15 connectivity issues and inability to tweak programs or to get settings to stay after recharging. I have had several calls with the Rexton Connection help line these continually loose Blue Tooth connection while on calls, switch from iPhone mic to hearing aid mic's during call and caller can't hear me and default to hearing aid mic 90% of the time when receiving calls even though iPhone Mic is selected as input under Sounds and Hepatics.

I'm have also struggled trying to tweak sound quality using the Rexton app where the usual adjustments for EQ, Wind Noise, and Background noise etc. are not there and instead the user is asked questions Q & A and based on your answers the app makes changes the user cannot see or know what been changed which in my case I guess it really doesn't matter anyway as all changes are usually lost after charging.

I am now back using y Resounds now and have not returned the Rextons yet as I live 130 miles from Costco but would really like to have the opinions of the very knowledgable people of the forum as to best ones to try next. So what do you think, because I had no issues with the Resound Preza's for 6 years does that make the Jabra Enhance Pro the better choice for me now or I have two friends that are pleased with the Phillips Hearlink 9050?

Ive attached my and thank you for taking a look I would really appreciate your recommendations.

Audiogram

17 people in this conversation13 min readJump to latest

If you’re satisfied with the Resounds, why not opt for the Jabra? Connectivity and sound quality will be comparable, and you’re already familiar with its functionality. If you go for the Phillips , you may not like its functionality either.

All the from Costco are highly performing, but personal sound preferences vary widely. What may work for us might not work for you. Many people here love their Rextons.

Thank you for the reply, I know the Rexton's are a respected and had them recommended to me by friends and thats why I chose them. After talking with the Rexton Connection Tech line several times they and I believe I may have received a pair with a problem. The earliest appointment I could get at Costco is October 1st so I have time and thought it would be wise to get the opinions of the experts on the forum as to a different choice. It sounds like Costco may be getting new models in October Ive heard there might be a new Soundgear AMP and Starkey Omega in the stores sometime that month.

Edited

It is unlikely (not impossible) that a Costco will launch a hearing aid models next month because none of the Costco brands have announced new products (The fitting SW of the Phillips has the 9060 hence its coming).

Once these companies announce their products, it can take weeks before they are available for sale at all Costco. There are rumors that staff is being trained right now for those new products but that's all the info available.

@rlambs said:

opinions of the experts on the forum as to a different choice

People here can share their preferences, but this is something you have to experience for yourself. You can do this when you purchase aids at Costco. You can download their app in advance. Some apps have a demo mode, so you can see if they have the features you want. The Jabras, Phillips and SoundGear use (made for iPhone) just like your Resounds so those will have similar connectivity characteristics.

Why did I reply again? There are many threads already, in this forum, where people have asked the same thing (which one is best/which one do you recommend?). You may want to review those (interestingly the last one in this list is called "which costco hearing aid, here we go again"). Some examples below.

https://forum.hearingtracker.com/t/which-hearing-aids-did-you-buy-from-costco-in-the-past-few-months/113388

https://forum.hearingtracker.com/t/recommendations-on-costco-hearing-aids/97383

https://forum.hearingtracker.com/t/which-costco-hearing-aid-here-we-go-again/110099

OcramSage thanks again for your reply, I am sorry if my question appears redundant I did not intend for it to be. I realize the generic question as to which Costco is best has been ask many times on the forum and in the absence of data on the patients specifics needs and hearing loss has no answer. By posting my I was trying to ask the question specific to my hearing loss and need for reliable iPhone 15 connectivity. Once again I apologize I know its apparent I am not knowledgable on the differences, features and benefits of the different brands currently sold at Costco and thats why a iI came to the forum, I was just trying to see if one model better suited my hearing loss and needs.

No need to apologize; my opinion is simply mine, and I respect others’ differing viewpoints. I was trying to be helpful, not criticize your post. Others may offer one that you may like better.

I very much appreciate you taking time to reply and your suggestions, I am reviewing the Apps and I just changed my appointment to one with enough time to try different brands in store.

Thanks !

I have the Rexton Reach and a iphone 17 pro, I have none of the problems you are having. I believe you have a defective pair of Rextons. I never lose program changes when charging and do not lose bluetooth connections ever.

I returned the Jabras as I couldn't have a decent phone call and the bluetooth connection kept dropping out. I have an iPhone 17 Pro Max. I now have the Philips 9050s and they are much more stable and better sound quality. Looking at your , you're going to need some substatial amplification for your high frequency hearing loss, and Philips (Oticon) is one of the best at doing this and the feedback manager is better than most.

@kitcheg said:

Philips (Oticon) is one of the best at doing this and the feedback manager is better than most.

This is a big statement -- which most and why?

Is it about sound clipping/gain reduction? Oticon's frequency shifting? Aggressivenes vs avoiding distorting sound? Phase inversion? Notch filtering?

I am not disagreeing, but I’d like to understand the differences between Oticon’s manager and Phonak’s for example, if you could explain them.

I watched Dr. Cliff's video on this very subject and he explained that for severe high frequency hearing loss the Oticon Intent can meet the prescriptive target gain without causing feedback due the the superior feedback manager software. Whereas many other manufactures struggle to achieve this targets without generating feedback. That is all I remember about it.

Whereas many other manufactures struggle to achieve this targets without generating feedback. That is all I remember about it.

Well you only get feedback if there's leakage past the dome or mold, but still lots to consider about the fit and venting etc it's actually been mentioned on the forum before that Oticon is "better" at this, strangely enough the other manufacturers say it's rubbish and theirs is the "only one"..

@tenkan said:

Well you only get feedback if there's leakage past the dome or mold

I think this is key -- optimal sealing is the way to fix feedback, not software.

The system is designed to manage “accidental” feedback, such as when a hand is near the ear. If people with severe hearing loss were to begin using open domes, could the FM manager magically enable them to use the aids without experiencing high frequency feedback and/or distortion?

So the claim that a better feedback manager allows an aid to achieve higher frequencies: sure but at what expense? Widex doesn't believe in using an aggressive FM because they want to maintain the sound clean. But Dr Cliff is not a fan of Widex.

I’m skeptical of Dr. Cliff’s claims, especially after he began advising against using Costco. He is a businessman and his "style" has definitely changed in the last years.  Personally, I prefer our hearing tracker specialists, Abram and Matthew.

If you have the patience to wait six months, you could try it out. Signia has launched its new Max platform, and Rexton will likely follow suit in about six months. However, if you're in a hurry to switch, you'll have to consider other options. If you want to understand what the new Rexton might be like, try out the new Signia hearing aids at stores that offer free trials. I also switched from the Resound Preza to the Rexton REACH. Honestly, it depends on each person's adaptability. The sound tuning of these two brands is quite different, and it took a few weeks to get used to at first. I still switch between them occasionally, and it still takes a few minutes to adjust each time.

Regarding the connectivity issue, I'm using a Pixel phone, and I previously had the same microphone switching problem. Before updating to Le Audio, the default microphone was always the hearing aid microphone and couldn't be switched at all. After updating to Le Audio, I was able to change the default microphone to the phone's microphone in the settings, and the hearing aid microphone could also be accessed and used normally. For iPhones, to switch the default microphone, a hearing aid control option has been added to the Control Center. After opening it, there's a microphone input option that allows you to control whether the hearing aid microphone is used.

This video explains how to set up using a hearing aid microphone as a call microphone. You can refer to this video to turn off this feature

In reply to @snah76

I believe you are right, they show up as connected but cannot be found in "Hearing Devices--MFI Devices . Sometimes when receiving a call when I answer the iPhone microphone will be in use but the the audio will switch from the hearing aids to the iPhone and I have to switch it back manually and it may switch again while on the call.

Returning them first appointment October 1st.

Thank you

In reply to @OcramSagev

@OcramSagev said:

I’m skeptical of Dr. Cliff’s claims, especially after he began advising against using Costco.

Dr Cliff's comments about Costco can be basically summarized as it all depends on the clinician you're seeing, if you get a good one then great. If not then it isn't worth the low price. This applies to every clinic type. He was initially a great advocate of Costco, but at the end of the day wherever you are it all depends on the care of the clinician you're seeing. He is now just as critical of private practices as he is of costco and is pretty open about his clinic being a more expensive option. If you want great care then often it means paying more for it, but not always.

For what it's worth, I also returned Rexton Reaches to Costco. I was told that there was no guarantee that I could get other from them. So I looked elsewhere. Ended up with Phonak Infinio ultra 30s from a local audiologist. $3200 CAD compared to $2100 CAD for the Rextons, but SO MUCH better! Includes 3 years guarantee, service, and accessories, and custom molds for no extra charge.

@MaxineKL said:

So I looked elsewhere. Ended up with Phonak Infinio ultra 30s from a local audiologist. $3200 CAD compared to $2100 CAD for the Rextons, but SO MUCH better!

The Costco Sennheiser Sonite Rise aids are equivalent to the Phonak Infinio Ultra 90's.

Too bad the Rexton's didn't work out for you.

One notable observation is that @MaxineKL considers the Infinio level 30—not the level 90 (which is the one equivalent to the Rise) significantly superior to a high-tech Rexton Reach, which is a rebadged Signia 7IX.

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