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Oticon Intent saga continues

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I am writing to detail my experience with Oticon Intent 1 Hearing Aids. I am also reaching out to all to see if there could be something in my settings that keep blowing out my aids. I am 68 years old. I do not live in a harsh environment. I am an experience hearing aid user and know how to care for the hearing aids. I do not participate in activities that are harmful to hearing aids

I am quite disappointed with the performance of these aids. I am a 25 + plus year user of Oticon hearing aid and up to now, I have been quite pleased I purchased the Intents so that I could use my Real 1 as a back-up. However, I have worn the Reals 1 (312 battery custom skelton molds with 100 receivers) more often then brand new Intents.

I wear Custom skeleton molds with the Intents with a 105 receivers. During the trial process, my audiologist has changed out the hearing aids (brand new) 4 times along with a new charger. Yet, one or the other hearing aids goes completely dead with no warning, no beeps, no nothing–just completely dead and unable to re-charge or revived at the audiologist office with a hard reset. Against my better judgement I accepted the Intents when the trail period ended because the last (3rd pair) went several weeks without and issue and all appeared all was well.
I use Perfect Dome dry box and tested to see if the dry box temperature was too high. It wasn’t. It registered 83 degrees with a temperature probe for one hour.

So if any DIY’s have any reactions, thoughts or solutions —please share.
Listed below is the timeline of my Intent experience:

  • 10/14/2025: Clinic appointment–: Initial Fitting Noted that the left ear mold receiver wire was backwards in left ear mold. Right hearing aid sounded somewhat occluded on initial fitting.

  • 10/17/2025: Right hearing aid: microphones cut in and out. Crackling sounds. General intermittent noise “hiss” that comes and goes in right hearing aid.

  • 10/22/2025: Left hearing aid completely dead after being fully charged overnight.

  • 10/28/2025: Clinic appointment. Audiologist changed out both Oticon Intent hearing aids and charger on this visit. New aids with serial number and new charger. (Pair #2**.)**

  • 10/29/2025: Right aid was functioning but sound quality poor. Static, hissing, more feedback and movement of ear mold when talking and eating. Left aid was functioning correctly but left ear speaker wire initially installed backwards from October 14,2025 was a concern due to kinking.

  • 10/30/2025: Remake of both molds due to static issue in right aid and left aid speaker wire backwards.

  • 11/14/2025 Clinic appointment: New Ear molds received after 2 weeks wait period. Trail period extended. (New Pair #3**)**

  • 11/20/2025 Clinic appointment: Right aid although functioning has poor sound quality i.e. harsh, tinny, shrill sounds.

  • 12/4/2025 Clinic appointment: made very small adjustments in fitting. Audiologist adjusted sound quality of right aid. Decided to accept Intent hearing aids since there were no functioning issues with aids, ear molds at this time. Trail period ended.

  • 12/12/2025: Unusual battery drain in right aid after only 10 hours of wear, Right aid shuts down. Left aid showing 70% at time of right aid issues.

  • 12/13/2025: Left hearing aid volume control and on/off button no longer functioning with and simultaneously the right aid shuts down completely and remains dead.

  • 12/16/2025: Clinic appointment New hearing aids obtained and new charger. New aids programmed to my current fitting. (Pair #4)

  • 01/07/2025: Right hearing aid shuts down with no warning after being fully charged the previous night. Placed on charger 01/08/2026. Troubleshooting efforts made with both charger and hearing aid with no success.

  • 01/08/2025: Hearing aids along with charger returned to audiologist for Oticon repair.

I continue to be without the Brand new Oticon Intent hearing aids and out of a lot of money.

4 people in this conversation6 min readJump to latest

Wow! Sorry you’re having this experience. I wear my Intents from aprox. 8AM until midnight and still have battery remaining. I do not do very much streaming which may account for the good battery performance. Aside from the hardware issues do you do a lot of streaming?

Edited

Thank you for your reply regarding my Intent issues. To answer your question. No I do not stream. Phone is used for phone calls, text messages, and answering quick emails. I do not watch videos on my phone or ipad. I do –Facebook – but I dont believe that is streaming.
I am hoping someone— can solve this issue for me.

In addition— I want to add that the Intents work flawlessly until they go dead. Battery life has been excellent from 6am to past midnight with plenty of battery life to continue. I have never gotten a low battery warning except one time. I believe I did not seat the aid on the charger correctly one night.—- other than that just complete “dead” of one aid or the other— usually after a loud noise.

@JTV said:

other than that just complete “dead” of one aid or the other— usually after a loud noise.

I have experienced a “dead” type issue in both right aid an left aid after a very loud noise but after a few seconds the aid comes back but it did not power down just kind of “clamped down” on the volume after a loud sound. I will have to ask my audiologist when I see her in March if this is considered normal. Maybe some of the other Intent 1 wearers will chime in with their experiences.

@rgilbert said:

I have experienced a “dead” type issue in both right aid an left aid after a very loud noise but after a few seconds the aid comes back

Yes completely normal, it’s the noise reduction kicking in SuddenSound Stabilizer Oticon call it, it’s adjustable if you feel it’s a bit strong.

UPDATE: My Oticon Intent saga is over. I have opted to go to Oticon Reals battery. Yes, older technology— but it has been a very long 5 month journey with too many trips to the AUD with a dead aid or poor sounding aid. My intention to start this journey was to have a back-up pair of hearing aids. I wanted to use the Intent everyday and have my 2023 Reals as back up for when thing break down.

The issue was somehow in the “copying and transfer” of my prescription. Somehow, in the Genie 2 software there was a mismatch of the strength of the power receiver in my molds. The software had one power but the actual receiver was a different power. When I encountered a loud sustain noise with the Intent— it “bricked” my aid.

Software/glitch error?— I don’t know. error?–I don’t know.

This discrepancy was discovered today when “copying my prescription” from my 2023 Reals to my new 2026 Reals. The soundscape wasn’t the same and should have been! It was only then that the power of my receivers were checked against what the Genie software had. So lesson learned as a consumer–check that the power receiver in the software matches the receiver in your ear.

You seem to have been very unlucky. Have had my Intents with 105 receivers for nearly two years now. I stream heavily including usually 5 hours of meetings via Teams using the Easy LE Adapter and still have many hours of battery left at the end of the day. I usually wear them from 8am until 10.30pm at night.

I was initially skeptical about getting rechargeable after many years wearing battery only. But the Intents have really impressed me and it’s refreshing not to keep changing my batteries every 2-3 days as I was doing with the Reals.

Hope the Reals are treating you better!

Yes… I had a long series of bad luck with the Intents but quite happy with my battery Reals.

I wish I would have had the fantastic experience that everyone talks about with the Intents.

The software mis-match with the receiver doomed my experience. It was a long 4 months with constant problems and unfortunately the error wasn’t discovered until the Reals had arrived.
From now on… I will make sure the . checks that the receiver power matches the software.:flushed_face:

This was the first time in over 30+ years of wearing Oticons that I had a bad experience.

Thank you for sharing your experience.

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